Headline

Learning, Talent & Organizational Change Leader | Building Ventures & Scaling P&Ls Across India, Middle East & Global Markets | INSEAD-Trained Change Strategist | EdTech & SaaS Growth Architect

About

Across 26 years, I've consistently been the person organizations bring in to take ownership of a hard, undefined problem — figure out what actually needs to change, and drive it through to execution. That's been true whether I was building a business as a founder, running a P&L inside a global enterprise, or now advising CXOs and founders on the same kind of work. I've run a multi-million-dollar learning P&L at Adobe, taking it from a support function to a strategic, consulting-led business unit trusted by hundreds of enterprise clients. I built the APAC Customer Success function at Eightfold.ai from the ground up — effectively an organizational design exercise as much as a commercial one. And I founded and scaled OneLearn Global from a standing start to a profitable, revenue-generating business in its first year. My INSEAD training in Coaching and Change Management isn't a credential sitting apart from this work — it's the lens I've used to diagnose and drive every one of these transformations. I read emerging learning and AI trends early, and I care more about whether they hold up commercially than whether they're fashionable. Building AI-augmented competency and skills frameworks is where this shows up most directly right now — bringing business and market fluency to a domain a lot of leaders still approach as pedagogy alone. Today, through Felicis Transformation, I advise founders and enterprise leaders across India and the Middle East on organizational change readiness, talent capability, and learning strategy tied to measurable business outcomes — from MVP design through to embedding new ways of working. I'm also quietly building out a new venture in deep-tech skilling, applying the same builder-and-change instinct to an emerging space. I do my best work with organizations that need someone to take end-to-end ownership of a hard change — not just advise on it, but see it through to implementation. Learning Strategy | Organizational Change & Development | AI-Augmented Competency Frameworks | Talent Development | EdTech | Customer Success | P&L Leadership | Executive Coaching | GCC / Middle East

Location

Bengaluru

AI stack

deepseek

openai

perplexity

sora

Adobe Firefly

Canva Magic Studio

Work experience

Founder | Principal Consultant (Human Capital) at Felicis Transformation, Aug 2023 - Present · 3 yrs 3 mos, Bengaluru, After stepping away from a CEO role, I founded a boutique advisory practice built around a different kind of challenge: helping founders and leadership teams learn to diagnose and drive their own organizational change, rather than running it for them as an operator. - I own end-to-end advisory engagements with 15+ startup and scale-up clients across India and the Middle East from diagnosing the core change/growth problem through to implementation, not just strategy handoff. - I design and implement organizational change readiness frameworks, culture transformation strategies, and talent capability models for founders navigating scale-up transitions, drawing directly on INSEAD Change Management methodology. - I advise early-stage EdTech ventures on MVP definition, AI-first product strategy, and go-to-market execution, helping founders translate new ideas into investor-ready business models. - I've provided executive coaching to 20-25 senior leaders and founders on leadership transitions, culture-building, and change navigation during periods of organizational scale.

Chief Executive Officer at OneLearn Global, Apr 2022 - Aug 2023 · 1 yr 5 mos, On-site, I was recruited to build a maritime learning company from scratch, with no existing playbook to follow — defining the business model, product, and operating culture from day one, and reporting directly to the board on strategy and growth. - I built and scaled the company from inception to $1M+ revenue within the first year, setting the roadmap for year-two growth and long-term profitability. - I defined the strategic vision for an AR/VR and simulation-based learning ecosystem — combining a hardware-integrated training solution with software and content — to modernize a traditionally analog maritime training and compliance sector. - I applied AI to generate and adapt training content at scale, building data-driven learning pathways that went beyond static maritime compliance courseware. - I created a digital content marketplace connecting global content providers and maritime organizations, expanding learner engagement and cross-industry collaboration. - I built a diverse, cross-regional team, embedding a performance-driven culture that balanced innovation, delivery excellence, and customer satisfaction from day one.

Director of Customer Success; APAC at Eightfold AI, Jul 2021 - Apr 2022 · 10 mos, Bengaluru, I joined at a pivotal, high-risk moment: build an entire regional Customer Success function from zero at a fast-scaling AI platform, bringing the operating and change-management discipline I'd developed at Adobe to an organization still writing its own rulebook. - I built the Customer Success function for APAC from the ground up, building the team and culture needed to drive retention and expansion across enterprise accounts. - I contributed to the global Customer Success & Implementation Playbook — a structural, organizational-design contribution that standardized delivery across every region, not just APAC. - I integrated learning strategy and talent development frameworks into Eightfold's adoption model, translating AI-based talent insights into measurable client performance improvement.

Head, Customer Success and Learning Solutions; eLearning Business at Adobe, Feb 2017 - Jul 2021 · 4 yrs 6 mos, Bengaluru, I led the transformation of Adobe's post-sales practice of the eLearning BU from a support function into a consulting-led, innovation-driven business, using the same change-diagnosis instinct that later became formal INSEAD training. - I owned a $20M P&L, directing 100% revenue growth and 95% customer retention across 700+ enterprise clients through a full consulting-led transformation of the business. - I built a consulting and learning advisory practice from inception, generating $2M+ annual revenue within three years and repositioning Adobe as a strategic transformation partner rather than a vendor. - I introduced innovation-led solutions — microlearning design, AI-built competency frameworks, adaptive learning journeys, and performance-linked analytics — that changed how clients measured and achieved learning ROI. - I scaled and built the culture of a 75-member cross-functional team spread across global time zones, running a 24x7 operating presence from an India-based leadership seat, and reduced onboarding time-to-value by 80% through customer journey redesign. - I partnered with global product teams to influence roadmap priorities, embedding customer insight directly into product innovation.

Head of Learning at Adobe, Feb 2017 - Jul 2021 · 4 yrs 6 mos, Inherited a business unit overdue for reinvention and rebuilt it: turned Adobe's eLearning practice from a support function into a consulting-led, innovation-driven business, using the same change-diagnosis instinct that later became formal INSEAD training.

Specialist Senior, Human Capital at Deloitte Consulting, Aug 2013 - Feb 2017 · 3 yrs 7 mos, United States, I led change management and learning strategy workstreams on multi-country transformation engagements for Fortune 100 clients, spanning technology adoption, workforce restructuring, and culture change. - I delivered change management and learning workstreams for large-scale SAP and Oracle ERP implementations, as well as M&A integration engagements — guiding client teams through adoption, capability-building, and communication during periods of significant operational disruption. - I built internal capability within Deloitte's Human Capital practice, developing learning strategy playbooks and instructional design frameworks that standardized how the practice approached client change and learning engagements.

Consultant - Human Capital at Deloitte Consulting, Feb 2010 - Aug 2013 · 3 yrs 7 mos, Hyderabad, I delivered consulting and advisory services in Learning Strategy, Change Management, and Communications for Fortune 100 clients, building the foundation for what became seven years of increasing ownership at Deloitte. - I contributed to large-scale technology transformation engagements, helping clients navigate complex change initiatives from an execution and instructional design standpoint. - I supported go-to-market development for Deloitte's Human Capital service lines, laying groundwork for capability-building work I'd later lead directly.

Education

Executive Master, Coaching and Consulting for Change, INSEAD

Bachellors of Engineering( Mechanical), Mechanical, Sir M Visvesvaraya Institute Of Technology