Headline

Staff Product Manager @ Tekion | Building the Communications Platform for AI Agents + Human-in-the-Loop | Ex-Founder | Martech specialist

About

As a Staff Product Manager at Tekion, I’m now building in the fast-evolving automotive retail cloud space focused on reimagining how dealerships manage customer relationships and communication across the entire vehicle lifecycle. After spending over five years immersed in marketing technology and customer engagement, I’m excited to explore and contribute to an industry where digitization, data, and delightful customer experiences are becoming increasingly critical. I’m actively learning the dynamics of dealership operations, lead management, and lifecycle engagement to deeply understand the problems we’re solving. Previously, at CleverTap, I led key parts of the Engagement Suite, building products that powered 24B+ messages daily across email, SMS, push notifications, and more. I launched and scaled several high-impact modules including: Reminders, an industry-first capability that unlocked revenue for global fintechs and improved seat utilization for airlines like SpiceJet. Transactional Messaging, driving major volume and upsell revenue. Campaign Reporting, Report Builder, and Engagement Analytics, giving marketers real-time ROI visibility. Prior to that, I led growth and engagement at PlayerzPot, driving measurable improvements in registrations and activation through personalized onboarding and experimentation. With a background in computer engineering, I bring a product mindset rooted in curiosity, cross-functional collaboration, and outcome-driven thinking. I enjoy working on ambiguous problems, turning them into clear, impactful solutions and I’m always learning, unlearning, and building.

Location

Bengaluru

AI stack

aistudio

claude code

claude

gemini

openai

claudecode

Work experience

Staff Product Manager at Tekion Corp, Jul 2025 - Present · 1 yr 2 mos, Bengaluru, Karnataka, India, Learning automotive retail cloud industry. Update soon.

Senior Product Manager at CleverTap, Feb 2022 - May 2025 · 3 yrs 4 mos, Mumbai, Maharashtra, India, At CleverTap, I was responsible for building and scaling core modules of the Engagement Suite powering campaign orchestration, personalized messaging, and lifecycle workflows for global brands. My charter spanned both campaign management and workflow automation, ensuring seamless, high-scale execution across channels like Email, SMS, Push notifications, Whatsapp and App inbox. CleverTap’s platform handles 5 million+ campaigns monthly, delivering 30Billion+ messages daily at true internet scale. Launched Reminders: An industry-first capability that enabled brands to re-engage users with timely, automated nudges based on intent signals. In fintech, it unlocked substantial new revenue streams by driving repayment nudges, activation reminders for multiple global fintech leaders. In aviation, it delivered exceptional results for SpiceJet, helping improve booking confirmations, upsell conversions, and overall seat utilization through contextual, time-sensitive reminders. I also collaborated on the integration roadmap for an acquired competitor, driving revenue transition and platform unification across markets. This role demanded deep cross-functional collaboration with engineering, design, customer success, sales, and analytics teams.

Product Manager - Growth at PlayerzPot Media Pvt Ltd, Feb 2021 - Jan 2022 · 1 yr, Mumbai, Maharashtra, India, Lead the ideation and execution of new initiatives across Activation, Engagement & Retention. Built a product growth team of 8 members ( across marketing, product, and data engineering ) to manage Activation, Engagement, and Retention. Uplifted top-of-the-funnel registration metrics by 12% and activation metrics by 7% in the first two quarters by optimizing signup flow. Made use of CleverTap and Hansel.io for personalized onboarding experience and communication strategy. Delivered E2E native leaderboard for long-duration tournaments such as IPL, BigBash, and WorldCup to increase app visits and engagements other than GamePlay. Spearheaded data warehouse project that ingests first-party data points from multiple sources and allows data analysts, growth marketers, and PMs to conduct data analysis using SQL queries on a superset dashboard. Built a retention-specific coupon code allotment, disbursement, and consumption automation service using CleverTap webhook services and Superset dashboard.

Lead - Technical Account Manager at CleverTap, Jun 2019 - Jan 2021 · 1 yr 8 mos, Mumbai, Maharashtra, India

Technical Account Manager at CleverTap, May 2018 - Jun 2019 · 1 yr 2 mos, Mumbai, Maharashtra, India, I had the privilege of working closely with the Growth, Product, and Marketing teams of industry-leading companies across SAARC and EU, including SonyLiv, GoJek, Dream11, BookMyShow, TataCliq, MPL, Carousell, MyOoredoo, Swiggy. These collaborations spanned a diverse range of sectors, such as OTT, Ride-hailing, E-commerce, Telco, Food-tech, and Mobile fantasy gaming apps, contributing to a remarkable $7 Million Annual Recurring Revenue (ARR). I played a pivotal role in cross-collaboration efforts with Sales, Product, and Engineering teams to prioritize bugs and features based on severity and impact analysis. By actively assessing Net Promoter Score (NPS) and Customer Satisfaction (CSAT), I gained valuable insights into customer feedback. These insights drove initiatives on the product roadmap, enabling us to address pain points, enhance user experiences, and deliver solutions that met and exceeded customer expectations. My contributions to customer success were acknowledged through the prestigious "Heroes of Customer Success" team award. This recognition reflects my commitment to delivering exceptional service, achieving high CSAT scores, and driving customer satisfaction and loyalty.

Co founder - Head of Product at Airstacks Networks Pvt Ltd, Apr 2016 - Apr 2018 · 2 yrs 1 mo, Pune, We have built a highly scalable platform for free WiFi at public places. We offer a strong & unique value proposition for WiFi users as well as our customers through Airstacks Free WiFi. Airstacks is currently operating in Cafes, Restaurants & Lounges. We are planning to make a stronghold in inter-city as well as intra-city buses with a B2B revenue model. As the Product Owner at Airstacks, I oversaw the development of features for our highly scalable platform providing free WiFi at public places. I collaborated with engineering and sales teams, gathering requirements and ensuring successful releases. Managing the end-to-end customer lifecycle, I drove installation, engagement, and retention strategies to deliver exceptional experiences. Through upselling initiatives, I maximized revenue and added value for existing customers. By actively interacting with customers and gathering feedback, I crafted success stories and continuously improved customer satisfaction. I explored new channels and markets, expanding our distribution network for increased business opportunities. Furthermore, I prioritized team building, fostering a collaborative and innovative environment within the organization.

Software Engineer at Airstacks Networks Pvt Ltd, Feb 2016 - Apr 2016 · 3 mos, Pune Area, India, Airstacks WiFi is a cloud-based AAA+ wireless hotspot solution for B2C business centers in F&B and hospitality industry. Responsibilities: Developed APIs for customer-centric and admin facing dashboard in PHP, PostgreSQL and Angular Js

Education

Product & Growth Bootcamp, Business, Management, Marketing, and Related Support Services, GrowthX®

Bachelor’s Degree, Computer Engineering, University of Mumbai