Headline

Lead Product Manager @ JFL (Dominos) | Building AI-Driven Payment Platforms for 40M+ Users | Ex-SIXT

About

Results-oriented Product Leader specializing in building high-scale, AI-driven payment and monetization platforms. With extensive experience across e-commerce, mobility, and fintech, I excel at bridging the gap between deep technical architecture and consumer psychology to deliver measurable P&L impact. My expertise spans payment orchestration, complex marketplace ecosystems, and GTM strategy for products serving millions of users. I am a hands-on builder who balances rigorous technical governance with a focus on conversion, retention, and scalable platform growth.

Location

Greater Bengaluru Area

AI stack

anthropic apis

claude code

claude

codex

gemini

openai

Work experience

Lead Product Manager at Jubilant FoodWorks Ltd., Apr 2022 - Present · 4 yrs 4 mos, Bengaluru, I lead the product vision for the Unified Payments & Checkout Platform, a multi-tenant ecosystem serving 3+ global brands (Domino’s, Popeyes, Hong’s Kitchen). My role involves balancing aggressive business growth with the long-term resiliency of our internal platform infrastructure. Key Contributions: Platform Orchestration & Scale: Managed the transition from legacy systems to a modular, API-first architecture handling 40 Million+ monthly users. Maintained 99.9% uptime during 10x traffic spikes (IPL/New Year peaks) through fault-tolerant design. AI-Driven Revenue Impact: Pioneered an AI/ML intelligent routing engine for transaction orchestration. This reduced friction and optimized gateway switching, delivering a ₹30 Crore annualized revenue increment through improved authorization rates. Strategic GTM Acceleration: Reduced brand and regional onboarding time by 40% by designing standardized integration contracts and a decoupled frontend-backend architecture. Checkout UX & Conversion: Transformed a fragmented, 40-option payment interface into a dynamic, CMS-driven checkout experience. Implemented dynamic visibility rules (UPI apps, Card-on-File tokenization) to radically reduce cognitive load and drop-offs. Global Expansion: Directed the end-to-end product roadmap for digital payments across India, Sri Lanka and Bangladesh, ensuring the platform remains agnostic to regional payment rails. Architecture Governance: Act as the primary Product stakeholder in Technical Design sessions. I guide the architectural flow to ensure backend decisions—such as micro-services communication and database schemas—prioritize conversion and low-latency user experiences.

Senior Product Manager at SIXT Research & Development India, Jan 2021 - Mar 2022 · 1 yr 3 mos, Bengaluru, Owned the global consumer booking experience and B2B supply-side ecosystem for SIXT Ride across mobile and web. My focus was on scaling a frictionless, two-sided marketplace while navigating the operational and regulatory complexities of international mobility across 100+ countries. Key Contributions: Global Marketplace & Revenue: Optimized multi-geography booking flows and third-party integrations, successfully unlocking $1.5M in incremental revenue within a single month while ensuring a frictionless user journey. B2B Supply-Side Platform: Architected and launched a self-service portal for global transport partners. Automated complex onboarding and fleet inventory management, slashing manual operational overhead by 60% across multiple regulatory environments. Consumer UX & Retention: Conceptualized and launched premium, high-retention features ('On-Time Pickup Guarantee', 'Favourite Driver'). Leveraged data science and behavioral cohort analysis to shape product iterations that positioned SIXT Ride as the preferred choice for enterprise/B2B customers. Algorithmic Matching & Operations: Partnered with data science and operations to optimize dynamic driver allocation and fleet availability, significantly improving vehicle utilization and reducing failed booking rates.

Product Lead - Renter Experience at Zoomcar, Oct 2019 - Dec 2020 · 1 yr 3 mos, Bangalore, Led the consumer growth and monetization charter for Zoomcar's B2C platform, focusing on conversion funnel optimization, loyalty ecosystems, and complex inventory orchestration. Key Contributions: Loyalty Wallet & Retention (Z-Points): Architected and launched Zoomcar's virtual credit and loyalty ecosystem. Managed the complex lifecycle of issuance, burn, and expiry, driving a 14% increase in repeat bookings through targeted incentive loops. Checkout UX & Promotional Rule Engines: Overhauled the checkout and payment experience by optimizing discount redemption logic and promotional rule engines. This UI/UX enhancement improved final conversion rates by 10% and boosted bottom-line revenue by 3% through more efficient allocation of subsidies. Dynamic Inventory Orchestration: Introduced real-time booking extensions and streamlined physical inventory availability. Bridged the gap between consumer demand and asset availability, reducing friction and increasing overall retention by 5%. Growth & GTM Leadership: Led the Sales Growth product pod, cross-functionally orchestrating the launch of 4 major consumer sales events that generated over ₹12 Crore in top-line revenue.

AVP - Product at Tracxn, Oct 2018 - Oct 2019 · 1 yr 1 mo, Bengaluru, Managed core product workflows for Tracxn’s B2B Deal Discovery SaaS, empowering global Venture Capital and Private Equity firms with data-driven investment intelligence and market mapping. Key Contributions: Growth & Frictionless Auth: Architected a passwordless authentication system and a personalized onboarding funnel. This eliminated login friction for high-value enterprise users, driving a 30% increase in successful sign-ins. AI-Powered Search & Discovery: Spearheaded an AI-driven 'Clone Discovery' engine. Leveraged predictive modeling and data mapping to help global investors instantly identify analogous, high-growth startups across emerging markets. Two-Sided Data Ecosystem: Built and scaled a founder-facing data validation portal. This established a secure, real-time data pipeline allowing startups to manage their own metrics, ensuring high-fidelity insights for the investor-facing dashboard.

Product Manager at CREO, Feb 2015 - Aug 2018 · 3 yrs 7 mos, Bengaluru, Foundational Product Manager at CREO (Acquired by Hike Messenger), driving the 0-to-1 development of hardware-software ecosystems and early monetization platforms for emerging markets. Key Contributions: Telecom Infrastructure for the 'Next Billion': Spearheaded complex USSD infrastructure integrations with major telecom operators to power TOTAL OS. Engineered low-bandwidth, offline access to core services, solving critical connectivity constraints for emerging market users. Early Fintech & API Ecosystems: Pioneered Hike’s first third-party transactional and data API ecosystems. Launched 'Utility Bills' with seamless payment gateway integration and 'Rail Info' for real-time data, establishing the foundational architecture for platform monetization. B2C Growth & AI Personalization: Conceptualized and scaled localized content platforms, leveraging early AI-powered recommendation engines to drive user engagement and personalized content discovery (memes/short videos). Hardware-Software GTM: Led community-driven Go-To-Market strategies for Teewe (media streaming hardware) and the Mark 1 smartphone. Bridged the hardware-software gap by establishing tight user feedback loops, coordinating influencer campaigns, and orchestrating pan-India launch events.

Business Development Manager at Hike Messenger, Nov 2013 - Jan 2015 · 1 y 2 mo, Gurgaon

Delivery Manager at Capillary Technologies, Jun 2012 - Oct 2013 · 1 y 4 mo, Bangalore

Education

B.E (Hons.), MSc.(Hons.), Chemical Engineering, Biological Science, Birla Institute of Technology and Science, Pilani

SSC, Maths, Computer Science, Little Flower School, Gorakhpur