Headline

GenAI Product @Freshworks | Ex - BCG, Capital One | IIT Bombay | IIM Calcutta

About

I’m building the next-gen Co-Pilot experience across our Customer and Employee Experience suites - Freshdesk, Freshservice, Omnichannel, and Freshchat - empowering thousands of teams to work smarter with AI, automation, and data-driven personalization. Before joining Freshworks, I led multiple high-impact initiatives at Capital One, driving 0→1 knowledge management systems, GenAI-based support automation, and developed ML-powered models that delivered multi-million dollar savings and patents. An alumnus of IIM Calcutta (IR 24) and IIT Bombay (IR 8), I combine deep technical curiosity with business-first thinking, translating complex AI and data strategy into products that scale, simplify, and delight.I thrive at the intersection of technology, strategy, and design, building intelligent systems that learn, adapt, and empower people to do more with less. Always excited to connect on AI-driven product innovation, GenAI copilots, and customer experience transformation.

Location

Bengaluru

AI stack

claude code

cursor

hugging face

lovable

Figma Make

Flowise

Work experience

Senior Product Manager at Freshworks, Aug 2025 - Present · 1 yr 1 mo, Bengaluru, Karnataka, India

Principal Associate at Capital One, Jul 2023 - Aug 2025 · 2 yrs 2 mos, Bengaluru, Karnataka, India

Senior Associate at Capital One, Oct 2021 - Jul 2023 · 1 yr 10 mos, Bangalore Urban, Karnataka, India

Senior Associate at Boston Consulting Group (BCG), Jul 2021 - Sep 2021 · 3 mos, Gurugram, Haryana, India

Summer Associate at Boston Consulting Group (BCG), Apr 2020 - Jun 2020 · 3 mos, New Delhi, Delhi, India

Overall Coordinator at Radiance, IIT Bombay at Radiance, IIT Bombay, Jul 2018 - Apr 2019 · 10 mos, IIT Bombay, The Annual Research and Technology symposium of the Department of Mechanical Engineering of IIT Bombay. Radiance was first initiated in the year 2007.

Education

Master of Business Administration - MBA, Business Administration and Management, General, Indian Institute of Management, Calcutta

Mechanical Engineering B.Tech with a Minor Degree in Computer Science, Indian Institute of Technology, Bombay