Headline

Lead Human Resource @ Concentrix | Learning & Development Solutions | Performance Management | Stakeholder Management

About

Results-oriented HR professional with a passion for employee development, engagement, and process optimization. Skilled in leveraging HR technologies and data-driven insights to align talent strategies with organizational goals. With expertise in Learning and Development, Performance Management, HR technology integration, and recruitment, I have a track record of driving HR initiatives that improve efficiency, foster growth, and enhance workplace culture. In my current role as Management Trainee (HR) at Ramkrishna Forgings Ltd., I have contributed to the development and implementation of skill matrices for plant operators and supervisors, identifying performance gaps and facilitating targeted training programs. This approach has streamlined role clarity and optimized resource allocation, resulting in improved performance and alignment with organizational objectives. I have also played a key role in enhancing training effectiveness by coordinating Learning Management System (LMS) activities, leading training on platform usage, and driving employee engagement through engaging content such as videos, PPTs, and interactive questionnaires. I have actively contributed to employee engagement initiatives, organizing team-building events, outbound programs, and recognition activities like RNR and award nights. My coordination of internal and external training events has fostered a positive work culture and motivated employees to achieve both personal and organizational goals. Additionally, I was involved in HR process optimization and technology integration by assisting in the implementation of cloud-based HRMS, automated onboarding systems, and AI-powered chatbots for HR services. These initiatives streamlined HR processes, reduced administrative time, and increased the efficiency of time and attendance management, providing the company with more streamlined operations and improved employee experiences. At Addverb Technologies, I gained hands-on experience in talent acquisition, where I participated in the recruitment of senior-level employees. I helped enhance the onboarding experience and contributed to developing training programs for new hires, improving retention and accelerating their integration into the company culture. I hold a PGDM in Human Resource Management from ICFAI Business School and a BBA in HR Management from Trident Academy of Creative Technology. I am also certified as a Learning and Development Specialist and Performance Management Ready by AON Hewitt.

Location

Hyderabad

Work experience

Lead HR at Concentrix, Mar 2025 - Present · 1 yr 4 mos, Hyderabad, Telangana, India, • Act as strategic HR Business Partner for a high-volume BPM business unit, advising leaders and 25+ people managers on performance outcomes, workforce risk, and people decisions impacting client delivery. • Govern end-to-end performance management including role-level capability assessment, PIPs, and calibration, strengthening manager accountability and improving quality of performance decisions. • Partner with leaders on attrition and engagement risk analysis, identifying hotspots and driving targeted interventions to stabilize critical roles and protect productivity. • Lead complex employee relations and grievance escalations, reducing resolution turnaround time by 20% while mitigating legal, reputational, and client risk. • Translate HR and business data into actionable insights, influencing leadership decisions on workforce actions, talent deployment, and manager interventions. • Enable manager effectiveness at scale through capability-building initiatives and governance frameworks, resulting in 40% increase in manager-led development adoption. • Design and execute focused engagement and recognition strategies aligned to business priorities, supporting retention and sustained team performance. • Act as the primary people advisor to senior stakeholders, balancing employee experience with business continuity, compliance, and operational outcomes.

Management Trainee at Ramkrishna Forgings Limited, Nov 2023 - Feb 2025 · 1 yr 4 mos, Jamshedpur, Jharkhand, India, • Partnered with plant and functional leaders on workforce discipline, performance improvement, • and capability planning in a manufacturing environment. • Governed performance improvement planning and competency mapping for critical roles, ensuring unbiased evaluations and role readiness aligned to operational productivity. • Advised leaders on employee relations, grievance handling, and statutory compliance, mitigating people risk and ensuring uninterrupted operations. • Supported workforce enablement through LMS and HRMS centralisation, improving process governance, transparency, and self-service adoption. • Drove manager-led capability initiatives, increasing learning adoption by 65% and strengthening frontline leadership effectiveness. • Supported change initiatives tied to process and operating model shifts, ensuring adoption across plant and support functions.

Human Resources Intern at Addverb, Feb 2022 - May 2022 · 4 mos, Noida, Uttar Pradesh, India, • Supported senior HRBPs in recruitment for niche and technical roles, contributing to smoother onboarding and early retention. • Assisted in designing induction and training plans to support structured employee development. • Prepared HR analytics and MIS reports for leadership reviews, gaining exposure to data-backed HR decision-making

HR & Admin Officer at Trent Ltd, Nov 2018 - May 2021 · 2 yrs 7 mos, Jamshedpur, Jharkhand, India, • Coordinated end-to-end recruitment and onboarding for 200+ employees, ensuring timely closures and a consistent candidate experience. • Provided first-level support on employee relations, policy interpretation, and workforce queries, ensuring timely resolution and appropriate escalation. • Supported managers in employee development and engagement initiatives aligned with business needs. • Maintained HR records and compliance documentation, contributing to audit readiness and governance standards.

Education

Post Graduate Program in Management(PGPM), Human Resources Development, ICFAI business school

Master of Business Administration - MBA, Human Resources Management and Services, SVKM's Narsee Monjee Institute of Management Studies (NMIMS)