Headline

Product@IBM Software Labs | Agentic AI | Conversational AI | Automation | Product Strategy

About

12 years of extensive experience in end to end Automation Development, Digital Transformation, Agentic AI and Product Management.

Location

Greater Bengaluru Area

AI stack

claude

gemini

langchain

langgraph

AutoGen

Semantic Kernel

Work experience

Technical Product Manager at IBM, May 2025 - Present · 1 yr 5 mos, Bengaluru, Karnataka, India, • Defined and delivered for two domain-specific AI Agents by bridging technical capabilities of foundation models with real-world enterprise workflow • Translated high-level business use cases into detailed technical requirements, collaborating closely with ML engineers, backend teams, and orchestration layer owners • Led backlog grooming, sprint planning, and prioritization efforts to ensure timely delivery of agent features aligned with technical feasibility and system constraints • Partnered with AI/ML teams to fine-tune prompt engineering and integrate retrieval-augmented generation (RAG) for accurate, context-aware agent responses • Drove cross-functional integration across watsonx Orchestrate's architecture, ensuring seamless agent interaction with APIs, orchestration, and external tools (e.g., Workday, SAP) • Collaborated with design and research teams to define agent interaction models and validate user flows through iterative prototyping and usability testing • Working on AI Agents and MCP Servers governance • Defined success metrics for agent performance (e.g., task success rate, latency, and user satisfaction), and monitored telemetry to inform continuous improvement • Worked with platform security, data governance, and Responsible AI teams to ensure agents comply with IBM standards for ethical AI usage and model governance • Created technical documentation and architecture overviews to align internal stakeholders, support onboarding, and accelerate cross-team development efforts • Facilitated internal pilot launches with IBM design partners, incorporating technical feedback into the product roadmap to drive early adoption and agent scalability

Technical Product Owner at Intel Corporation, Dec 2021 - May 2025 · 3 yrs 6 mos, Bengaluru, Karnataka, India, • Led the design, development, and deployment of AI/ML solutions from concept to production, including generative AI and large language models (LLMs) • Implemented Retrieval-Augmented Generation (RAG) workflows and systems for innovative solutions in conversational AI, knowledge retrieval, and summarization • Partnered in integrating AI/ML models to ensure scalability, performance, and alignment with business and technical requirements • Collaborated with cross-functional teams to translate business requirements into production-ready AI solutions, ensuring seamless integration with existing systems. • Oversaw technical project execution, including model training, optimization, and deployment pipelines. • Lead initiatives to automate data processing, validation, and integration workflows, leveraging ML models to enhance operational efficiency and reduce manual tasks • Defined product vision and strategy for AI/ML platforms, aligning with organizational objectives and market trends. • Created PRDs, success metrics, Epic definitions, backlogs, and OKR definitions. Develop user journey flows and persona definitions in collaboration with UX • Conducted market analysis to identify new opportunities for AI applications and develop compelling business cases. • Collaborated with cross-functional teams to translate business requirements into production-ready AI solutions. • Defined and prioritized requirements, breaking them into structured backlog items with clear acceptance criteria

Automation Consultant at Capgemini, Jan 2019 - Nov 2021 · 2 yrs 11 mos, Bengaluru, Karnataka, India, Responsibilities: • Created bot framework which is being used by the entire team of developers ensuring code quality, readability, reusability and uniformity • Design, develop, and test solutions to automate complex processes, activities, and tasks • Maintaining proper documentation of Automation Projects and enforcing design and coding standards • Identifying reusable components of BOT and ensuring their reusability in other BOTs wherever feasible • Collaborating with testing teams and stakeholders during the regression testing and UAT phases respectively • Creating Solution Design Document & Integration/System Test Plan along with detailed Technical & Functional code reviews • Ensuring speedy delivery of BOTs by identifying and resolving impediments during development & testing • Creating test plans for QA & UAT and keeping track of the defects raised during each phase • Engaging with stakeholders and different teams to get sign offs • Keeping a track of issues/defects (if any) in the production runs during Hypercare • Operating as an Automation Consultant and recommending process automation improvements • Actively involved in projects of different line of business-like HR, Procurement, IT & Engineering • Developed Metabots and Reusable VBScripts Components for minimizing development time for upcoming processes. • Collaborate with Process owners, stakeholders and functional teams to understand the Business Case and partner to develop and implement end-to-end processes that meet business objectives following Agile

Application Development Senior Analyst at Accenture, Jul 2014 - Jan 2019 · 4 yrs 7 mos, Bengaluru, Karnataka, India, Responsibilities: • Analyze client’s business requirements and processes through requirement analysis, interviews, workshops, and workflow analysis • Actively involved in requirement analysis, project design and project planning • Performing Impact Analysis of the existing system for automation development • Develop business architecture using requirements such as scope, processes, alternatives, and risks • Conduct online meetings and sessions to demonstrate the capabilities of RPA for on-going projects and potential clients • Implementing Robotics process automation solutions for Web, Mainframe, SAP, Windows, Outlook and VM • Leading the Automation initiative in the project by conducting bay sessions and online trainings on Automation Anywhere and tracking the automation projects • Leading the Problem Management initiative in the project by driving all the Problem cases including both reactive and proactive • Proactively identifying day to day manual tasks in different teams and business processes • Actively involved in Continuous Process Improvement by analyzing the functional and technical flows of general Banking Payments, SWIFT as well as SEPA Credit Transfers & Direct Debits • Created Functional & Technical Design documents and developed codes • Performed testing for the enhancements and fixed defects • Created and documented test procedures and scenarios for the pre-UAT phases. Supported operational teams during the UAT and rollout phases • Modified few Stored Procedures, Triggers, Functions, Views & Indexes and wrote join queries as per the client requirements

Education

Bachelor of Technology (B.Tech.), Electrical and Electronics Engineering, Vellore Institute of Technology

Executive Post Graduate Certification in AI and Machine Learning, AI and Machine Learning, Indian Institute of Technology, Roorkee