Abhinand J
Senior IT / IAM Operations Engineer | Active Directory | Microsoft 365 | Access Management
Greater Bengaluru Area
11+ years of work experience
Apr 20251 yrMar 2026
Bengaluru, Karnataka, India
Supporting IAM operations for retail environments, managing end-to-end user lifecycle (Joiner–Mover–Leaver), access provisioning, and role-based access control.
Provision and manage user accounts, security groups, distribution lists, shared mailboxes, and Intune service accounts using Microsoft 365 and Active Directory.
Handle store account setups, access changes, and business application access (SAP Concur, Adyen) based on predefined SOPs and role-based entitlements.
Ensure compliance with access control policies, maintain least privilege access, and support store onboarding and relocation activities.
Jul 20195 yrs 10 mosApr 2025
Progressed from Service Desk and Technology Operations Center (TOC) roles into Identity & Access Management.
Managed end-to-end Joiner–Mover–Leaver lifecycle across global environments (NA, EU, APAC).
Administered Active Directory users, groups, and permissions, ensuring least privilege access.
Supported Microsoft 365 and Entra ID provisioning, licensing, and access management.
Handled access provisioning and modifications based on defined SOPs and role-based access requirements.
Created and maintained IAM SOPs and operational documentation.
Prior experience in Service Desk and Technology Operations Center (TOC) (~1 year 8 months), handling incident management, system monitoring, and operational support.
May 20181 yr 2 mosJun 2019
Provided technical support to enterprise users, handling incidents and service requests through ITSM tools.
Troubleshot issues related to systems, applications, and user access, ensuring timely resolution within SLA.
Managed ticket lifecycle including logging, tracking, and closure of incidents.
Collaborated with internal teams to resolve issues and maintain service continuity.
Aug 20152 yrs 3 mosOct 2017
Provided enterprise-level technical support for users of National Australia Bank (NAB), ensuring timely incident resolution within SLA.
Managed user requests and performed troubleshooting across systems, applications, and access-related issues.
Logged, tracked, and resolved tickets using standard ITSM processes.
Collaborated with cross-functional teams to resolve issues and maintain service continuity.
Gained experience working in a global banking environment with a strong focus on service quality and operational efficiency.
Sep 20131 yr 2 mosOct 2014
Bengaluru, Karnataka, India
Provided technical support to end users, troubleshooting issues related to systems, applications, and basic configurations.
Assisted in diagnosing and resolving technical problems using structured troubleshooting approaches.
Maintained service quality by ensuring timely resolution of issues and clear communication.
Developed foundational skills in customer interaction, problem-solving, and technical support processes.
Abhinand’s AI Stack
Education
BCA
Dr. C. V. Raman University, Kota Bilaspur
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