Headline

Customer Success Executive | SaaS & AdTech | Client Retention | Campaign Strategy & Optimization | Customer Onboarding | Revenue Growth | Stakeholder Management

About

I’m a Customer Success professional with 6+ years of experience, including 4+ years working across SaaS, AdTech, and customer-facing business functions, with enterprise Staffing and RPO customers across EMEA and APAC. In my current role, I manage enterprise customer relationships end-to-end, from onboarding and adoption to QBRs/MBRs, renewals, and expansion conversations. I work closely with senior stakeholders to help them maximise platform value through performance insights, ROI focused discussions, and long-term success planning. Over the years, I’ve developed strong experience in driving customer adoption, improving retention, identifying growth opportunities, and building trusted client partnerships. I regularly collaborate with Sales, Product, and Support teams to improve customer outcomes and ensure a seamless customer experience. I also bring a strong understanding of programmatic job advertising technology and how data-driven strategies can support hiring goals at scale. Before moving into Customer Success, I was a Marketing Specialist, which helped me build a strong foundation in communication, customer engagement, and business strategy. I enjoy working in fast-paced, customer-centric environments where success is measured through long-term partnerships, customer growth, and measurable business impact.

Location

Mumbai Metropolitan Region

Work experience

Customer Success Executive at Joveo, Jan 2022 - Present · 4 yrs 6 mos, Remote, • Managed end-to-end customer success activities for enterprise accounts within AdTech/SaaS environments • Led campaign setup, optimisation, troubleshooting, and ongoing performance management for client accounts • Partnered with cross-functional teams to ensure seamless onboarding, implementation, and issue resolution • Built strong client relationships through proactive communication, strategic support, and operational excellence • Supported customer retention and long-term account growth by driving platform adoption and campaign success • Monitored campaign performance metrics and provided actionable recommendations to improve outcomes • Handled stakeholder coordination across customer, operations, and internal delivery teams

Marketing Specialist at Fushia Studio, Jun 2019 - Dec 2020 · 1 yr 7 mos, On-site, Worked on digital marketing and analytics initiatives focused on customer engagement, market research, and content strategy, collaborating closely with internal teams to support business goals.

Education

B.Sc(H) Computer Science, Delhi University

Master of Business Administration, ICFAI University