Headline

Product @ Freshworks, Agentic AI for Employee Experience

About

Product manager with 8+ years building AI products for hiring and enterprise workflows, most of it spent on the less glamorous parts: evaluation systems, trust and safety, and making things hold up at scale. At HackerRank, I worked across the platform end to end: a 0-1 recruitment marketing product called Engage that helped recruiters cut time-to-hire by 50%, a rebuild of the plagiarism detection offering that improved the precision by 4x, the evaluation charter that led to the introduction of the AI Fluency Score, and a scalability push that doubled how many candidates could take assessments on the assessment platform (called 'Screen') at once. At Freshworks, I now lead the EX business for the AI Agent Studio where I look at the following things: Testing module of the AI agent, Deploy section that allows deploying AI agents to various channels, Security & Trust. The trust charter focuses on bringing in advanced controls in the studio to ensure that the actions that are performed by AI agents are done in a secure and auditable fashion ensuring that the product can be sold to upmarket. The test and deploy modules in the studio focus on helping build reliable agents that can be deployed to various surfaces like Slack, MS Teams, and other channels. At ShareChat I was responsible for managing the Explore section and helped improve the product metrics like average time spent on the app and the engagement on the different posts by launching features called 'trending topics' and 'more like this'. Prior to this, I was the first product manager at Clinikk, where I built the first versions of their Doctor app, the end user app, and the operations dashboard that helped onboard 250k subscribers. Apart from work, I spend time by doing any of the following: a. Forking interesting Github repos and attending virtual AI hackathons. You can find me on Github here: https://github.com/nlabhilash29 b. Writing random articles on tech and philosophy on Medium @abhilashnl (haven't tried Substack yet). c. Playing badminton or cricket. If you found this interesting, you can know more about me by visiting https://abhilashnl.com

Location

Greater Bengaluru Area

AI stack

claude code

cursor

grok

Granola

Wispr Flow

Work experience

Senior Staff Product Manager at Freshworks, Mar 2026 - Present · 8 mos, Bangalore Urban, Karnataka, India, * Owning the security and trust layer for Freshworks' AI Agent Studio: leading policy-based access control and non-human-identity authentication for AI agents acting on enterprise systems unblocking $xx Million in revenue. * Leading the effort that lets Freshworks AI agents be invoked as a service from third-party systems (Slack, MS Teams, Claude, Cursor, and partner platforms) positioning Freshworks in the emerging pluggable agents ecosystem. * Managing the Evaluate and Deploy modules in AI Agent Studio, enabling customers to test multi-turn agent conversations and deploy across channels before go-live. * Working with FDEs and helping enterprise teams build and deploy their own AI agents on Freshworks' platform for IT, Finance, HR, and Legal.

Principal Product Manager at HackerRank, Dec 2020 - Feb 2026 · 5 yrs 3 mos, Bangalore Urban, Karnataka, India, * Built the HackerRank's assessment integrity solution that flagged suspicious candidates based on their coding activity using an ML-based approach, improving the precision of the solution by 4x. * Owned the evaluation charter behind the AI Fluency Score, a new scoring framework for AI-assisted technical assessments, contributing over $xx Million in ARR as part of the AI add-on. * Led the 0→1 launch of Engage, a GenAI recruitment marketing assistant that lets recruiters generate branded microsites via natural language, driving over $xx Million in revenue. This also came pre-loaded with a RAG-based sourcing co-pilot that surfaced highly relevant candidates from past assessments, cutting time-to-hire by 50%. * Led a platform scalability initiative for Screen, HackerRank's assessment product and a major revenue contributor, doubling the number of concurrent users the platform could support for large scale campus hiring.

Product Manager at ShareChat, Feb 2020 - Jul 2020 · 6 mos, * Launched the 'Trending Topics' feature that increased engagement by 20% and improved D7 retention by 1%. * Built the 'More Like This' feature that improved the average time spent on the app by 10%

Founding Product Manager at Clinikk Healthcare, Oct 2018 - Jan 2020 · 1 yr 4 mos, Bangalore, * Was the first product manager after the seed funding round of the company. * Delivered the first full-stack healthtech platform (user app, ops dashboard, doctor interface) for gig economy workers, onboarding 200K+ subscribers and driving $xx k in revenue. * Launched hybrid care model (virtual & physical clinics), increasing revenue by 20% and improving CSAT from 3.8 to 4.1.

Blockchain Product Managememt at Open Packaging Network, Jan 2018 - Sep 2018 · 9 mos, Varese, Lombardy, Italy, * Wrote a Whitepaper for using Blockchain in the supply chain space for identifying the provenance of fresh produce in Italy and secured a seed fund of 300k Euros. * Managed a cross-functional (Web developers, Smart contract developers and Designers) and cross-geographical team of 9 people to build the MVP of the solution.

Education

Master of Business Administration (MBA), Business Administration and Management, General, Politecnico di Milano

User Experience Nanodegree, Product Design, Udacity

Public links

github: https://github.com/nlabhilash29

medium: https://medium.com/@abhilashnl