Headline

Director-Sales Operations @Amagi

About

Director at Amagi with over 9+ years of experience in revenue strategy and operations, focusing on improving key SaaS metrics such as ARR growth rate, net retention rate, and gross profit margin. Contributed to implementing customer experience strategies by driving initiatives across customer success tools, subscription management systems, and pricing frameworks to align with organizational goals. Previously led pricing and revenue operations at Uniphore and yellow.ai, where efforts were centered on pricing strategy, customer growth, and RevOps foundation building. Adept at aligning cross-functional teams around revenue targets through analytics-driven insights and strategic tool implementation. Passionate about enabling organizations to scale effectively by leveraging data and optimizing operational structures.

Location

Bengaluru

AI stack

claude code

openai

replit

Exa

Fireflies.ai

Glean

Work experience

Head of Global Sales Operations at Amagi, Jul 2025 - Present · 1 yr 4 mos, Greater Bengaluru Area

Senior Manager - Revenue Strategy and Operations at Uniphore, Apr 2023 - Jul 2025 · 2 yrs 4 mos, Bengaluru, Karnataka, India

Senior Manager- Strategy and Operations ( Pricing Lead) at Yellow.ai, Oct 2020 - Apr 2023 · 2 yrs 7 mos, Bangalore Urban, Karnataka, India, a) Development and Implementation of Customer Strategy - Growth and Expansion plans for existing customers b) Developing and Execution of Pricing Strategy across Geographies and Products c) Building the RevOps function from the CS Ops and Finance Ops side. d) Focused on projects to Improve Realised ARR, ARR Growth Rate, Net Retention Rate , Gross Profit Margin %, NPS, CSAT scores. e) Product wise - Revenue mapping across Geo to ensure we set up a growth plan and targets aligned on these metrics f) Setting up critical tools such as Billing and Subscription Management tools, CS Tool , CLM, CPQ etc

Program Manager at Belong.co, Jul 2019 - May 2020 · 11 mos, Bangalore, a) Enabling to build leads and associations with CEO's of various organisations by program managing the CEO video series - https://talentfirstceos.com/ b) Building an online community of recruiters to ensure we create better impact of our premium product via https://outbound.org/ c) Program managing various initiatives like OHL, events etc with our customers to enable up-sell of various products with our customers.

Planning Officer at Bharat Petroleum Corporation Limited, Jun 2018 - Jul 2019 · 1 yr 2 mos, Devangonthi, Bangalore, a)Ensuring the planning operations ensure minimum 40 % inventory levels at all times and thus ensuring NIL dry-outs. b)Reducing the credit outstanding of payment by 15% overall from Bangalore territory region via governance structures to ensure financial savings for the organisation. c)Handling all operations related to Oil and Gas at storage locations from Pipeline, wagons and trucks of all products including ATF and ensuring continuous reduction in losses. d)Ensuring smooth processes in the logistics division and bridging to ensure smooth sales.

Management Trainee at Bharat Petroleum Corporation Limited, Jun 2017 - May 2018 · 1 yr, Kannur, Kerala

Education

Bachelor’s Degree, Mechanical Engineering, National Institute of Technology Karnataka

Pre-University Degree, PCMCs, Deeksha Center for Learning