Headline

Ex-FirstClub | Ex-Slay | Startup Operations & Growth

About

I am a 2025 pass-out from Nitte Meenakshi Institute of Technology. I recently worked at Slay Fashion (fashion e-commerce startup) as an Operations Associate, where I gained hands-on experience in building structured operational systems and improving customer support processes. I helped set up a ticketing-based workflow to streamline customer query management, created SOPs, automated repetitive operational tasks, managed end-to-end Shopify cataloging, and used analytics dashboards to extract insights for business decisions. I naturally enjoy working at the intersection of technology and customer experience, especially where I can solve problems, improve workflows, and bring more structure to processes. My academic and project experience has also helped me develop strong debugging, documentation, and cross-functional coordination skills. Additionally, serving as the President of my college Student Council helped me strengthen my leadership, communication, and conflict-resolution skills. It taught me how to stay calm, organized, and solution-focused even in fast-paced or high-pressure situations. I strongly believe in taking initiative, identifying gaps, and contributing beyond assigned responsibilities.

Location

Bengaluru

AI stack

claude code

claude

meta

Canva Magic Studio

Make

Zapier

Work experience

GTM at FirstClub, May 2026 - Aug 2026 · 3 mo, Bengaluru

Operation Associate at Slay.fashion, Jul 2025 - Feb 2026 · 8 mos, • Developed Standard Operating Procedures (SOPs) to streamline operational processes, enhancing overall efficiency. • Managed product cataloging and utilized Shopify Analytics to derive actionable business insights. • Coordinated cross-functional teams to support centralized operations, including the setup of customer support systems. • Handled pre-sales and post-sales customer interactions, resolved queries, and analyzed customer feedback to collaborate with design and development teams in improving products, processes, and overall customer experience.

Convenor-Student Council at Nitte Meenakshi Institute of Technology, Sep 2024 - Apr 2025 · 8 mos, • Led a diverse team of over 40 members across 10+ teams, fostering collaboration between management and students. • Played a key role in organizing, planning, and executing various events, ensuring smooth operations. • Drafted budgets and negotiated with vendors to optimize resource allocation and event success.

Education

Bachelor of Engineering, Information Science/Studies, nitte meenakshi institute of technology

10th, Federal Public School | Bengaluru