Headline

SaaS Implementation Gen AI at Diligent | Sprinklr |Ex- o9 Solutions | RV College Of Engineering

About

As an Implementation Specialist at Diligent, contributed to enhancing onboarding experiences and optimizing SaaS deployments, with a notable 23% increase in customer satisfaction. Leveraged expertise in GRC technology and AI to facilitate seamless implementation processes while delivering impactful training sessions that improved user engagement. Graduated from RV College of Engineering with a Mechanical Engineering degree, bringing analytical problem-solving skills to digital transformation initiatives. Passionate about integrating AI-driven solutions to empower organizations, streamline processes, and support growth through collaboration and innovation.

Location

Bengaluru

AI stack

anthropic apis

antigravity

claude

gemini

openai

Glean

Work experience

Implementation Specialist at Diligent, Jun 2023 - Present · 3 yrs 4 mos, Bengaluru, Karnataka, India, • Enhanced onboarding and implementation experiences for Diligent customers, achieving a 23% increase in customer satisfaction. • Managed SaaS/software implementation projects, maintaining a net dollar retention rate of 87% for FY 24-25. • Acted as a Subject Matter Expert in GRC technology, delivering training sessions to improve user engagement.

Managed Services at Sprinklr, Mar 2023 - Jun 2023 · 3 mo, Bengaluru, Karnataka, India, • Enhanced customer experience for a leading multinational consumer electronics brand across Chat, Voice, Email, and Social channels. • Developed expertise in key Contact Center modules, including Ticketing Management and Social Listening. • Improved task prioritization and workflow efficiency using JIRA, leading to increased task completion rates.

Consultant at o9 Solutions, Inc., Mar 2022 - Sep 2022 · 7 mos, Bengaluru, Karnataka, India, Supply Chain Implementation, Supply chain Consulting Designed and configured supply chain solutions using o9 SaaS platform to meet client requirements • Enhanced dashboards for Demand planners by optimizing workflows, KPIs, & reports to drive key decision-making in Demand Planning solutions, monitoring & ensuring data-driven insights from various models. • Collaborated with the product team to successfully deploy and optimize the truck load builder demo module, resulting in a 30% increase in efficiency resulting in a reduction in lead time and cost savings • Utilized a variety of tools including IBPL, MS-Excel, & SSIS to process data & generate insights

Education

Bachelor of Engineering - BE, Mechanical Engineering, RV College of Engineering

Science, PCMB, Alva's College, Moodabidri, Karnataka