Headline

Support Engineer @ Speed⚡️ | SQL, Blockchain, Web Applications

About

A graduate of Veer Narmad South Gujarat University with a BCA in Computer and Information Sciences and a certification in Cloud Computing from PSIT Surat, currently working as a Support Engineer at Speed⚡️ and Openxcell. Proficient in managing user data, utilizing SQL for database management, and supporting blockchain systems, BNFI, and cryptocurrency. At Openxcell, contributed to improving in-chat user experiences by optimizing resolution times and ensuring effective issue escalation. Motivated to enhance technical support services through collaboration and continuous learning, they are committed to leveraging their expertise in AI-driven solutions to drive operational efficiency and innovation.

Location

Ahmedabad

Work experience

Support Engineer at Openxcell | Next-Gen AI Services, Jan 2025 - Present · 1 yr 4 mos, Ahmedabad, Gujarat, India, - Managed user data, analyzed, and resolved reported issues as a Support Engineer at OpenXcell Technolabs. - Ensured prompt and clear communication with users, effectively escalating complex problems to internal teams when necessary. - Drastically improved in-chat user experience by reducing average resolution times to 5–7 minutes. - Utilized SQL on a daily basis, and maintained, updated, and organized large datasets in Notion, resulting in efficient resolution of app-based queries. - Demonstrated expertise in BNFI systems, cryptocurrency, Lightning Network, and on-chain transactions to support technical workings.

Support Engineer at Speed⚡️, Jan 2025 - Present · 1 yr 4 mos, Ahmedabad, Gujarat, India

Technical Support Specialist at Anand Systems Inc, Apr 2023 - Jul 2024 · 1 yr 4 mos, Surat, Gujarat, India, Providing support to US-based clients, addressing their queries and technical issues promptly. Integrating B.com, Agoda, Expedia, and other OTAs with the property management software. Attending live chat sessions to assist clients in real-time. Giving remote access to clients' computers and resolving complex technical problems efficiently.

Education

BCA, Computer and Information Sciences and Support Services, Veer Narmad South Gujarat University (VNSGU), Surat

Certification, Cloud Computing, PSIT Surat