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Abhijit Borgohain

IT Asset Management (ITAM) | IT Operations | Process Optimization & Automation | Exploring digital systems for small businesses

Greater Bengaluru Area

4+ years of work experience

Tata Consultancy Services
Sep 202510 mosPresent

Bengaluru

IT Asset Management professional with expertise in lifecycle optimization, data analytics, process automation, and AI-assisted operational efficiency. At work, I lead initiatives that reduce costs, improve compliance, and enhance operational efficiency through data-driven strategies and automation solutions. Skilled in Power BI, VBA automation, Power Query, and the enterprise licensed version of Microsoft Copilot for workflow optimization, reporting assistance, documentation, and operational process enhancement. Experienced in leveraging AI-assisted scripting and automation for repetitive operational tasks, including Excel and VBA-based process improvements that increase productivity and reporting accuracy. Strong in cross-functional collaboration, asset reconciliation, compliance tracking, and scalable IT operations support. Passionate about building efficient systems and driving digital transformation in enterprise IT environments. -Reduced IT asset costs by 15% through lifecycle optimization and vendor negotiations. - Automated 80% of reporting processes using VBA, Power Query, and AI-assisted automation approaches, saving 20+ hours/month. - Developed Power BI dashboards for 100% visibility into asset utilization, compliance, and operational reporting. - Utilized the enterprise licensed version of Microsoft Copilot to improve workflow efficiency, operational documentation, reporting support, and automation ideation.
Philips
Oct 20241 yrSep 2025

Bengaluru

Key Responsibilities: ✅ IT Asset Management & Analytics Manage the IT asset lifecycle, including procurement, tracking, and disposal. Analyze IT asset data to optimize utilization and reduce costs. Develop and maintain reports for asset inventory, ownership, and compliance. ✅ Data-Driven Decision Making Perform data analytics on large Excel datasets to identify trends and insights. Build Power BI dashboards to visualize IT asset ownership, employee contracts, and financial metrics. Automate data consolidation and reporting processes using VBA and Power Query. ✅ Process Optimization & Automation Develop VBA scripts to streamline data management and automate Excel-based reports. Create Power BI dashboards for contract analysis, tracking employee count, and forecasting trends. Standardize asset tracking procedures for better governance and transparency. ✅ Project Management & Cross-Team Collaboration Work closely with finance, procurement, and IT teams to ensure data accuracy and compliance. Implement Microsoft Access as a database for IT asset catalog management. Design and deploy an intranet-based reporting platform for IT asset insights. ✅ Ticket Management & Workflow Optimization Develop a project to track and control ticketing workflows, ensuring smooth resolution of IT requests. Classify and analyze tickets (Open, Closed, Transferred, Unwanted) for better service efficiency. ✅ Strategic Reporting & KPI Monitoring Define and track Key Performance Indicators (KPIs) for IT asset management and operational efficiency. Present insights to management for data-driven decision-making.
Career Break
May 20231 yr 8 mosDec 2024

Dibrugarh East, Assam

Spent 7 months focusing on upskilling in IT Asset Management, cloud concepts, and data analytics, while also working on personal commitments. This period helped me enhance my technical depth and adaptability
Alstonia Consulting LLP
Jan 20249 mosSep 2024

Dibrugarh East, Assam, India

Skilled Data Center Operations Engineer with expertise in managing IT infrastructure, monitoring systems, and ensuring high availability of mission-critical environments. Strong in incident management, hardware lifecycle support, and compliance with ITIL/ITSM standards.
PureSoftware Ltd
Jan 20221 yr 5 mosMay 2023

Bengaluru

In my role as a Cloud Engineer at Oracle, I was responsible for managing client's cloud infrastructure, providing day-to-day customer care, and coordinating with other services teams for escalated issues. I also worked closely with application users to troubleshoot and resolve system issues efficiently. • Managing client’s cloud infrastructure like Active Directory configuration, installation of DHCP, and managing AD resources and objects. • Responsible for day-to-day customer care and administration of cloud services • Respond to escalated customer service issues using email, phone, and web conference technology. • Coordinate with other services teams where cloud & virtualization specific issues are escalated. • Coordinate with Tier 3 support to establish and manage clear escalation guidelines for supported system components Managing instances like creating security groups, VCN in zoom remote sessions. • Answer support calls and tickets and provide first level application support. • Work very closely with application users (internal developers and researchers) to troubleshoot and resolve application or system issues. • Tier 2 triage, troubleshooting, remediation, and escalation of tickets tied to the product support function.

Education

INDIAN SCHOOL OF BUSINESS MANAGEMENT AND ADMINISTRATION

Master of Business Administration - MBA, Information Technology

INDIAN SCHOOL OF BUSINESS MANAGEMENT AND ADMINISTRATION

20142 yrs2016
Tezpur University

DOEACC 'A' Level, Computer Systems Networking and Telecommunications

Tezpur University

20082 yrs2010

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Headline

IT Asset Management (ITAM) | IT Operations | Process Optimization & Automation | Exploring digital systems for small businesses

About

I work in IT Asset Management, IT Operations, and Digital Transformation, focusing on system efficiency, process optimization, data quality, automation, and the practical application of AI within large-scale enterprise environments. My work revolves around improving how technology assets are managed, how operational processes are structured, and how organizations use data to make faster, more informed decisions. As AI continues to reshape the technology landscape, I'm particularly interested in how organizations can combine strong operational foundations with AI-driven insights. In my experience, successful AI initiatives depend on accurate data, well-defined processes, and effective governance—not just advanced technology. Alongside my enterprise IT experience, I've developed a strong interest in helping small and local businesses leverage digital systems to improve growth, customer engagement, and operational efficiency. Areas I actively explore include: • IT Asset Management, Asset Lifecycle Management, and IT Operations • AI for IT Operations (AIOps) and process automation • Data quality and governance as foundations for AI adoption • Digital workflows, business process optimization, and system design • Lead generation websites and customer acquisition systems for small businesses • Automation solutions that reduce manual effort and improve decision-making I enjoy building, testing, and refining systems that solve real-world problems—whether through automation, AI-assisted workflows, process improvements, or digital platforms that create measurable business value. Always interested in connecting with professionals who are passionate about IT Operations, IT Asset Management, AI, Automation, Digital Transformation, and business process innovation.

Location

Greater Bengaluru Area

Work experience

Assistant Consultant at Tata Consultancy Services, Sep 2025 - Present · 10 mos, Bengaluru, IT Asset Management professional with expertise in lifecycle optimization, data analytics, process automation, and AI-assisted operational efficiency. At work, I lead initiatives that reduce costs, improve compliance, and enhance operational efficiency through data-driven strategies and automation solutions. Skilled in Power BI, VBA automation, Power Query, and the enterprise licensed version of Microsoft Copilot for workflow optimization, reporting assistance, documentation, and operational process enhancement. Experienced in leveraging AI-assisted scripting and automation for repetitive operational tasks, including Excel and VBA-based process improvements that increase productivity and reporting accuracy. Strong in cross-functional collaboration, asset reconciliation, compliance tracking, and scalable IT operations support. Passionate about building efficient systems and driving digital transformation in enterprise IT environments. -Reduced IT asset costs by 15% through lifecycle optimization and vendor negotiations. - Automated 80% of reporting processes using VBA, Power Query, and AI-assisted automation approaches, saving 20+ hours/month. - Developed Power BI dashboards for 100% visibility into asset utilization, compliance, and operational reporting. - Utilized the enterprise licensed version of Microsoft Copilot to improve workflow efficiency, operational documentation, reporting support, and automation ideation.

IT Asset Lifecycle & Performance Manager | Data-Driven Decision Maker at Philips, Oct 2024 - Sep 2025 · 1 yr, Bengaluru, Key Responsibilities: ✅ IT Asset Management & Analytics Manage the IT asset lifecycle, including procurement, tracking, and disposal. Analyze IT asset data to optimize utilization and reduce costs. Develop and maintain reports for asset inventory, ownership, and compliance. ✅ Data-Driven Decision Making Perform data analytics on large Excel datasets to identify trends and insights. Build Power BI dashboards to visualize IT asset ownership, employee contracts, and financial metrics. Automate data consolidation and reporting processes using VBA and Power Query. ✅ Process Optimization & Automation Develop VBA scripts to streamline data management and automate Excel-based reports. Create Power BI dashboards for contract analysis, tracking employee count, and forecasting trends. Standardize asset tracking procedures for better governance and transparency. ✅ Project Management & Cross-Team Collaboration Work closely with finance, procurement, and IT teams to ensure data accuracy and compliance. Implement Microsoft Access as a database for IT asset catalog management. Design and deploy an intranet-based reporting platform for IT asset insights. ✅ Ticket Management & Workflow Optimization Develop a project to track and control ticketing workflows, ensuring smooth resolution of IT requests. Classify and analyze tickets (Open, Closed, Transferred, Unwanted) for better service efficiency. ✅ Strategic Reporting & KPI Monitoring Define and track Key Performance Indicators (KPIs) for IT asset management and operational efficiency. Present insights to management for data-driven decision-making.

Professional development at Career Break, May 2023 - Dec 2024 · 1 yr 8 mos, Dibrugarh East, Assam, Spent 7 months focusing on upskilling in IT Asset Management, cloud concepts, and data analytics, while also working on personal commitments. This period helped me enhance my technical depth and adaptability

Data Center Operations Engineer at Alstonia Consulting LLP, Jan 2024 - Sep 2024 · 9 mos, Dibrugarh East, Assam, India, Skilled Data Center Operations Engineer with expertise in managing IT infrastructure, monitoring systems, and ensuring high availability of mission-critical environments. Strong in incident management, hardware lifecycle support, and compliance with ITIL/ITSM standards.

Cloud Engineer at PureSoftware Ltd, Jan 2022 - May 2023 · 1 yr 5 mos, Bengaluru, In my role as a Cloud Engineer at Oracle, I was responsible for managing client's cloud infrastructure, providing day-to-day customer care, and coordinating with other services teams for escalated issues. I also worked closely with application users to troubleshoot and resolve system issues efficiently. • Managing client’s cloud infrastructure like Active Directory configuration, installation of DHCP, and managing AD resources and objects. • Responsible for day-to-day customer care and administration of cloud services • Respond to escalated customer service issues using email, phone, and web conference technology. • Coordinate with other services teams where cloud & virtualization specific issues are escalated. • Coordinate with Tier 3 support to establish and manage clear escalation guidelines for supported system components Managing instances like creating security groups, VCN in zoom remote sessions. • Answer support calls and tickets and provide first level application support. • Work very closely with application users (internal developers and researchers) to troubleshoot and resolve application or system issues. • Tier 2 triage, troubleshooting, remediation, and escalation of tickets tied to the product support function.

Education

Master of Business Administration - MBA, Information Technology, INDIAN SCHOOL OF BUSINESS MANAGEMENT AND ADMINISTRATION

DOEACC 'A' Level, Computer Systems Networking and Telecommunications, Tezpur University