Automated weekly and monthly BFSI reporting pipelines using Advanced Excel (Macros, Power Query, XLOOKUP), reducing manual effort by ~40% and freeing ~15 hours/month for the wider ops team. Designed and owned 5+ interactive Power BI dashboards tracking real-time KPIs, SLA adherence, and TAT across banking operations — accessed daily by senior management for performance decisions. Led root cause analysis on process inefficiencies across transaction monitoring workflows; findings directly contributed to measurable TAT improvements and were presented to senior management as data-backed action plans. Acted as sole SPOC between onshore client teams and offshore delivery for all analytics and reporting needs — translated stakeholder requirements into BRD/FRD-documented Power BI and Excel solutions, with full UAT sign-off. Produced monthly MIS reports, P&L summaries, and scenario analyses to track performance vs. targets; outputs directly informed cost optimisation decisions during annual planning cycles. Supported annual FP&A cycles — built scenario models, tracked actuals vs. budget, and produced P&L variance reports presented directly to senior leadership for cost optimisation decisions.