Abha Kiran profile photo 1 on Tal

Abha Kiran

Operations Specialist @ PW | Cross-functional Team Leadership

Bengaluru

5+ years of work experience

PW (PhysicsWallah)
Nov 20241 yr 8 mosPresent

Bengaluru, Karnataka, India

•Supported employer engagement and candidate placement activities. •Coordinated hiring drives, candidate shortlisting, and interview scheduling, resulting in a 15% increase in interviews scheduled. •Conducted recruiter follow-ups that improved interview-to-offer conversion rates by 10%. •Spearhead batch scheduling and enrollment operations for multiple live and recorded programs, ensuring on-time course launches and minimal downtime. •Collaborate with academic and product teams to align curriculum planning with learner demand and market requirements. •Coordinate closely with content creators, sales, and marketing teams to ensure a unified approach towards product launches, resulting in improved learner engagement and higher conversion rates. •Monitor learner academic performance through dashboards and analytics; proactively flag at-risk learners and coordinate intervention strategies. •Resolve escalated issues by working with internal support teams and academic leads, significantly enhancing customer satisfaction and placement scores. •Prepare weekly reports on key performance indicators (KPIs), including enrollment trends, batch performance, Placements and engagement metrics for senior leadership.
Designerrs | UI UX Design Academy
Aug 20221 yr 9 mosApr 2024

Bengaluru, Karnataka, India

•Managed end-to-end placement operations for learners across multiple programs. •Developed and expanded relationships with new hiring partners, contributing to increased placement opportunities for learners. •Managed the complete placement lifecycle from opportunity generation to successful candidate onboarding. •Oversaw operations for training programs, including resource planning, trainer management, scheduling, and learner onboarding. •Established and standardized SOPs across departments, streamlining workflows and reducing operational bottlenecks. •Ensured timely delivery of projects, maintaining alignment with scope, budget, and compliance requirements. •Played a key role in stakeholder engagement, coordinating with the founders, tech teams, and mentors to align operational goals with business strategy. •Conducted data-driven reviews and created dashboards, resulting in enhancing operational efficiency. •Mitigated project risks by implementing contingency plans, enabling smooth execution even during resource constraints.
Vedantu
Dec 20201 yr 9 mosAug 2022

Bengaluru, Karnataka, India

•Acted as a key member of the academic operations team, ensuring high-quality and timely delivery of live classes and course content. •Handled learner and parent escalations, resolving tickets within SLA timelines and contributing to improved NPS scores. •Collaborated with product and tech teams to implement workflow improvements, reducing class scheduling errors. •Designed operational SOPs for new batch rollouts, directly impacting scalability and launch speed. •Maintained detailed performance dashboards, drop-off rates, and instructor efficiency. •Worked on quality assurance processes to maintain academic excellence, adhering to strict QA metrics and SLAs.

Education

Jain (Deemed-to-be University)

Master of Business Administration - MBA

Jain (Deemed-to-be University)

20232 yrs2025
Jai Narain Vyas University

Bachelor's degree, Business/Commerce, General

Jai Narain Vyas University

20133 yrs2016

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Headline

Operations Specialist @ PW | Cross-functional Team Leadership

About

Operations and Academic Program Management professional with nearly 5 years of experience in batch management, faculty coordination, planner execution, mentor performance tracking, academic operations, and stakeholder management. Proven expertise in managing academic planners, faculty onboarding, mentor billing, studio scheduling, dashboard monitoring, performance reporting, and cross-functional coordination. Skilled in ensuring planner adherence, faculty bandwidth allocation, operational excellence, issue resolution, and process optimization. Strong experience in managing end-to-end academic operations while maintaining service quality, SLA compliance, and learner engagement.

Location

Bengaluru

Work experience

Operations Specialist at PW (PhysicsWallah), Nov 2024 - Present · 1 yr 8 mos, Bengaluru, Karnataka, India, •Supported employer engagement and candidate placement activities. •Coordinated hiring drives, candidate shortlisting, and interview scheduling, resulting in a 15% increase in interviews scheduled. •Conducted recruiter follow-ups that improved interview-to-offer conversion rates by 10%. •Spearhead batch scheduling and enrollment operations for multiple live and recorded programs, ensuring on-time course launches and minimal downtime. •Collaborate with academic and product teams to align curriculum planning with learner demand and market requirements. •Coordinate closely with content creators, sales, and marketing teams to ensure a unified approach towards product launches, resulting in improved learner engagement and higher conversion rates. •Monitor learner academic performance through dashboards and analytics; proactively flag at-risk learners and coordinate intervention strategies. •Resolve escalated issues by working with internal support teams and academic leads, significantly enhancing customer satisfaction and placement scores. •Prepare weekly reports on key performance indicators (KPIs), including enrollment trends, batch performance, Placements and engagement metrics for senior leadership.

Operations Manager at Designerrs | UI UX Design Academy, Aug 2022 - Apr 2024 · 1 yr 9 mos, Bengaluru, Karnataka, India, •Managed end-to-end placement operations for learners across multiple programs. •Developed and expanded relationships with new hiring partners, contributing to increased placement opportunities for learners. •Managed the complete placement lifecycle from opportunity generation to successful candidate onboarding. •Oversaw operations for training programs, including resource planning, trainer management, scheduling, and learner onboarding. •Established and standardized SOPs across departments, streamlining workflows and reducing operational bottlenecks. •Ensured timely delivery of projects, maintaining alignment with scope, budget, and compliance requirements. •Played a key role in stakeholder engagement, coordinating with the founders, tech teams, and mentors to align operational goals with business strategy. •Conducted data-driven reviews and created dashboards, resulting in enhancing operational efficiency. •Mitigated project risks by implementing contingency plans, enabling smooth execution even during resource constraints.

Operations Executive at Vedantu, Dec 2020 - Aug 2022 · 1 yr 9 mos, Bengaluru, Karnataka, India, •Acted as a key member of the academic operations team, ensuring high-quality and timely delivery of live classes and course content. •Handled learner and parent escalations, resolving tickets within SLA timelines and contributing to improved NPS scores. •Collaborated with product and tech teams to implement workflow improvements, reducing class scheduling errors. •Designed operational SOPs for new batch rollouts, directly impacting scalability and launch speed. •Maintained detailed performance dashboards, drop-off rates, and instructor efficiency. •Worked on quality assurance processes to maintain academic excellence, adhering to strict QA metrics and SLAs.

Education

Master of Business Administration - MBA, Jain (Deemed-to-be University)

Bachelor's degree, Business/Commerce, General, Jai Narain Vyas University