Headline

Centre Manager | Healthcare Operations | Hospital Administration | Revenue Optimisation & P&L Management | NABH Compliance | Business Development | Patient Experience | Operational Excellence

About

Healthcare Operations and Centre Management professional with 7+ years of experience driving operational excellence, revenue growth, business performance, and patient experience across multi-specialty and specialty healthcare environments. Currently serving as Centre Manager at Sukoon Healthcare, I lead end-to-end healthcare operations including OPD, IPD, Admissions, Billing, Revenue Cycle Management, Collections, Facility Operations, Quality Compliance, and Strategic Business Growth initiatives. My focus is on building high-performing healthcare systems that deliver exceptional patient outcomes while maintaining operational efficiency and financial sustainability. My expertise spans Hospital Operations, Centre Management, Revenue Optimization, Budgeting, Cost Control, P&L Management, NABH Compliance, Patient Experience, Medico-Legal Case Management, Business Development, Referral Network Expansion, and Process Improvement. Throughout my career, I have successfully collaborated with clinicians, nursing teams, corporate leadership, referral partners, and operational teams to improve service utilization, strengthen patient satisfaction, optimize profitability, and support sustainable organizational growth. Key Areas of Expertise • Hospital Operations & Centre Management • Revenue Optimization & Business Growth • Budgeting, Cost Control & P&L Management • NABH Compliance & Audit Readiness • OPD, IPD & Emergency Operations • Billing & Revenue Cycle Management • Strategic Partnerships & Referral Development • Patient Experience & Service Excellence • Operational Excellence & Process Improvement • Team Leadership & Workforce Management I am passionate about transforming healthcare operations through strong leadership, process excellence, financial discipline, and patient-centric service delivery. 📍 Bengaluru, India 📧 abeyj23@gmail.com I welcome opportunities to connect with healthcare leaders, hospital administrators, healthcare organizations, and industry professionals focused on operational excellence, business growth, and quality healthcare delivery.

Location

Greater Bengaluru Area

AI stack

ChatGPT

Work experience

Centre Manager at Sukoon Health, Jun 2025 - Present · 1 yr 5 mos, Bengaluru, Centre Manager ☆ Lead end-to-end hospital operations including Front Office, Admissions, OPD/IPD coordination, Billing, MRD, Facility & Support Services, and Collections while ensuring seamless clinical and administrative functioning. ☆ Ensure NABH compliance, audit readiness, SOP adherence, and operational efficiency across departments. ☆ Oversee budgeting, billing accuracy, collections, revenue optimization, cost control, and P&L management to improve operational performance and unit profitability. ☆ Collaborate with doctors, nursing leadership, and corporate stakeholders to ensure effective decision-making, operational continuity, and high standards of patient care delivery. ☆ Manage patient grievances, medico-legal cases, and critical service escalations while maintaining patient satisfaction and regulatory compliance. ☆ Established strategic collaborations with multi-speciality hospitals and referral partners, contributing to increased patient footfall, improved service utilization, and overall business growth. ☆ Spearheaded revenue enhancement initiatives through referral development, operational planning, and service optimization strategies to strengthen financial performance and organizational growth.

Senior Executive Branding & Operations Kerala Cluster at Aster Digital Health, India, Mar 2025 - Jun 2025 · 4 mos, Kerala, India, • Managed branding and marketing for Aster Health app launch in Kerala, driving digital adoption. • Developed and executed marketing strategies for hospital units to enhance promotional activities. • Established long-term processes and policies for internal adoption, improving operational efficiency.

Manager on Duty at Aster DM Healthcare, Mar 2024 - Mar 2025 · 1 yr 1 mo, Bengaluru, Karnataka, India, • Managed daily operations in the emergency department at Aster DM Healthcare in Bengaluru, Karnataka, India. • Oversaw staff performance, handled LAMA & Retaining, and provided patient & attender counseling. • Supervised MLC cases, ensuring efficient and effective patient care. • Successfully retained a high level of patient satisfaction and safety in a fast-paced environment.

Patient Relations Senior Associate at Aster DM Healthcare, Oct 2023 - Mar 2024 · 6 mos, On-site, • Managed daily operations as a Floor Manager at Aster DM Healthcare in Bengaluru, Karnataka, India. • Sorted out billing issues and ensured service excellence to maintain positive patient relations. • Maintained relationships with stakeholders and provided daily reports on discharges and TAT.

Associate at Aster DM Healthcare, Apr 2023 - May 2023 · 2 mos, Bengaluru, Karnataka, India, • Managed MOD for emergency department, ensuring smooth operations and patient care. • Provided patient counseling and resolved potential issues with patients. • Supervised daily operations, monitored staff performance, and answered queries from healthcare staff. • Stayed up-to-date with healthcare regulations to ensure compliance.

Executive General Stores & Purchase Department at A.J. Hospital & Research Centre, Aug 2022 - Dec 2022 · 5 mos, Mangaluru, Karnataka, India, • Evaluated store department efficiency through feedback analysis from hospital departments. • Conducted monthly stock checks and analyzed indent vs. issuances for Oct-Nov 2022. • Ensured accuracy in procurement processes by assessing purchase orders vs. goods receipt notes for Nov 2022.

Education

Masters in Hospital Administration, Hospital and Health Care Facilities Administration/Management, AJ institute of Hospital Management

Bachelor in Social Work, Social Work, Alva's College of Education