Abdul Mohsin

12+ years of work experience

Feb 20197 yFeb 2026

Bengaluru, Karnataka, India

Results-driven Operations and Quality Leader with 12+ years of experience in AI-driven data operations, content quality, and process improvement. Former Assistant Manager – Quality Operations with proven expertise in LLM evaluation, AI audit frameworks, KPI/SLA management, and remote team leadership (50+ analysts). Seeking a challenging operations-focused role where I can leverage data-driven decision-making, workflow optimization, and AI quality governance to drive measurable business impact.

Apr 20153 yrs 8 mosNov 2018

Bangalore

Led content quality operations for healthcare platforms, managing a team of 5+ auditors and writers to ensure accuracy, compliance, and SEO alignment. Audited 800+ medical articles for quality, plagiarism, and regulatory standards, contributing to improved engagement metrics (36% bounce rate, 5-minute average session duration). Developed SOP-driven audit frameworks to standardize quality processes and improve consistency. Led keyword research and analytics reporting using Google Ads and Google Analytics to support digital campaigns for pharma clients including Pfizer, PepsiCo, and Johnson & Johnson. Managed end-to-end content lifecycle, UAT validation, freelance writer onboarding (50+), and moderated 2,000+ user comments to maintain compliance and content credibility.

Feb 20131 yr 11 mosDec 2014

Bengaluru, Karnataka, India

Led telecom audits to verify customer data accuracy and resolve issues with U.S. service providers. Maintained SLA compliance across customer interactions while consistently meeting or exceeding account-level performance targets. Resolved customer issues within 48-hour turnaround, improving CSAT scores for U.S. telecom service providers.