Abdul Khadir on Tal
Headline
Senior Customer Success Analyst at PlanSource with expertise in Customer Experience | Customer Success | SAAS | B2B
About
As a Customer Success professional, I thrive at the intersection of empathy, strategy, and growth. With a proven track record of driving customer retention, product adoption, and account expansion, I’m passionate about turning customer goals into shared wins. I specialize in building strong relationships, understanding customer needs deeply, and aligning them with business objectives to deliver measurable impact. Whether it’s onboarding new clients, reducing churn, or collaborating cross-functionally to solve complex challenges, I bring a proactive, data-driven, and customer-first mindset. 🔹 Experienced in SaaS, B2B, and high-growth startup environments 🔹 Skilled in managing enterprise and mid-market accounts 🔹 Strong focus on Net Revenue Retention (NRR), CSAT, and product adoption 🔹 Tools: Salesforce, Slack, JIRA I’m always eager to learn, connect, and grow—driven by the belief that when customers succeed, businesses thrive. Let’s connect!
AI stack
claude
ChatGPT
Microsoft Copilot
Work experience
Senior Customer Success Analyst at PlanSource, May 2022 - Apr 2025 · 3 yrs, Bengaluru, Karnataka, India
Customer Support Specialist at EagleView, Aug 2020 - Nov 2021 · 1 yr 4 mos, Bengaluru, Karnataka, India
Senior Compliance Associate at AMAZON DEVELOPMENT CENTRE (INDIA) PRIVATE LIMITED, Jun 2019 - Jun 2020 · 1 yr 1 mo, Bengaluru, Karnataka
Associate at Gallagher, May 2013 - Jun 2015 · 2 yrs 2 mos, Bengaluru, Karnataka
Education
Bachelor of Business Management, Business, Management, Marketing, and Related Support Services, Seshadripuram Institute of Management Studies
