Headline

Experienced Retail Store Manager Driving Sales and Customer Satisfaction

About

I have total experience in retail 9 years , my achievement . I started my carrier from levi's as CCA, I worked in Allen Solly joiners as CCA , I worked in Van Heusen as sr,CCA and promoted as ASM, I worked in Raymond as a store manager, I worked in Allen Solly as store manager, persent working House of Pataudi as a store manager. My Achievements *I was kaizan winners in 2017 * I have made single of 57k and 86k and 1lack n many more bills * I got a great opportunity to participate in pragati L2 and promoted as ASM * I have given training to some new store managers. SOP's training , products training, visual merchandising * Have really good relationship with customer and staffs

Location

Bengaluru

AI stack

claude code

gemini

openai

perplexity

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Work experience

Store Manager at Comfort Grid Technologies Private Limited, May 2024 - Present · 2 yrs 7 mos, Bangalore Urban, Karnataka, India

Store Manager at Randstad, Jun 2023 - Jul 2024 · 1 yr 2 mos, Bengaluru, Karnataka, India, 1. **Staff Management:** Hiring, training, and supervising store staff. 2. **Customer Service:** Ensuring excellent customer experiences. 3. **Sales and Revenue:** Achieving or exceeding sales targets. 4. **Inventory Management:** Overseeing inventory levels and ordering. 5. **Visual Merchandising:** Creating attractive product displays. 6. **Financial Management:** Managing store finances and expenses. 7. **Loss Prevention:** Enforcing security measures. 8. **Store Operations:** Running daily store activities. 9. **Training:** Providing staff with necessary training. 10. **Reporting:** Analyzing key performance indicators. 11. **Problem Solving:** Addressing operational challenges. 12. **Marketing:** Collaborating on marketing initiatives. 13. **Vendor Relations:** Managing supplier relationships. 14. **Community Engagement:** Building local community relationships.

Assistant Store Manager at Aditya Birla Fashion and Retail Ltd., Nov 2021 - Jul 2023 · 1 yr 9 mos, Bengaluru, Karnataka, India, 1. **Team Supervision:** Assist in recruiting, training, and supervising store staff, ensuring they provide excellent customer service. 2. **Store Operations:** Help oversee day-to-day store operations, including opening and closing procedures, maintaining cleanliness, and ensuring product displays are attractive and well-organized. 3. **Customer Service:** Ensure that customers receive exceptional service, handle escalated customer issues, and promote a positive shopping experience. 4. **Inventory Management:** Assist in managing inventory levels, conducting regular stock checks, and ordering merchandise as needed to meet customer demand. 5. **Sales and Goals:** Work to achieve sales targets and other performance goals set by upper management. This may involve implementing sales strategies and promotions. 6. **Visual Merchandising:** Collaborate on creating eye-catching product displays and layouts to attract customers and boost sales. 7. **Financial Management:** Help manage store finances, including handling cash, preparing daily sales reports, and monitoring expenses within budgetary guidelines. 9. **Training and Development:** Provide ongoing training to staff to ensure they are knowledgeable about products and store policies. 10. **Health and Safety:** Ensure that the store complies with health and safety regulations, including COVID-19 safety protocols if applicable. 11. **Reporting:** Generate and analyze reports on sales performance, inventory levels, and other key performance indicators, providing insights for decision-making. 12. **Problem Solving:** Address operational challenges and find solutions to improve store efficiency and effectiveness. 13. **Assume Managerial Duties:** In the absence of the Store Manager, the Assistant Store Manager may take on their responsibilities and decision-making authority. 14. **Customer Feedback:** Gather and report customer feedback and suggestions to upper management for process and product improvements.

Store Manager at Parvapadmawathi pvt ltd, Nov 2019 - Jul 2021 · 1 yr 9 mos, Bengaluru, Karnataka, India, 1. Inventory Management: They ensure that products are adequately stocked and that inventory levels are maintained. 2. **Staff Supervision:** Store managers hire, train, and manage staff, including scheduling and performance evaluations. 3. **Customer Service:** They ensure that customers receive excellent service, handle customer complaints, and resolve issues. 4. **Visual Merchandising:** Store managers often oversee the layout and presentation of products in the store to attract customers and maximize sales. 5. **Sales and Revenue:** They set sales goals, create marketing strategies, and monitor financial performance to meet or exceed revenue targets. 6. **Budgeting and Financial Management:** They manage budgets, track expenses, and optimize cost-efficiency. 7. **Loss Prevention:** Store managers implement security measures to prevent theft and maintain a safe shopping environment. 8. **Compliance:** They ensure that the store complies with all relevant laws and regulations, including health and safety standards. 9. **Reporting:** Store managers may be required to generate reports on sales, inventory, and other key performance indicators for upper management. 10. **Problem Solving:** They address operational challenges, adapt to changing market conditions, and find solutions to improve the store's performance.

Senior Customer Care Executive at Aditya Birla Fashion and Retail Ltd., Oct 2017 - Oct 2019 · 2 yrs 1 mo, Bangalore Urban, Karnataka, India, 1. **Mentoring:** They often serve as mentors and trainers for junior customer care assistants, helping them develop their skills and knowledge. 2. **Complex Issue Resolution:** Senior customer care assistants handle escalated customer issues and more complex problems that may require a higher level of expertise. 3. **Policy and Procedure Guidance:** They provide guidance to other team members on company policies, procedures, and best practices in customer service. 4. **Quality Assurance:** Senior representatives may be involved in monitoring and evaluating the quality of customer interactions and providing feedback for improvement. 5. **Advanced Technical Support:** Depending on the industry, they might have specialized technical knowledge and can address advanced technical inquiries from customers. 6. **Customer Retention:** Senior representatives often focus on retaining high-value customers by offering tailored solutions and personalized assistance. 7. **Data Analysis:** They may analyze customer data and feedback to identify trends and opportunities for service improvement. 8. **Process Improvement:** They participate in the development of improved customer service processes and workflows. 9. **Handling VIP Customers:** In some cases, they may be responsible for managing relationships with VIP or key accounts. 10. **Escalation Point:** They serve as an escalation point for unresolved customer issues that lower-level representatives couldn't resolve. 11. **Cross-functional Collaboration:** They collaborate closely with other departments such as product development, sales, and marketing to relay customer feedback and coordinate responses. 12. **Reporting and Metrics:** They often generate reports on team performance, customer satisfaction, and key performance indicators (KPIs) for management.

Education

12th, PCMP, GJCP

10th, GJCP