---
title: "Abdul Jaffar - Assistant Manager Sales Quality in Greater Bengaluru Area | Tal"
description: "Meet Abdul Jaffar, Associate Manager – Sales Quality | AI-Driven CX Transformation | Quality & Audit Leader | Process Automation | Looker Studio based in Greater Bengaluru Area."
image: "https://tal.club/meet/abdul-jaffar/share-image"
---

# Abdul Jaffar on Tal

## Headline

Associate Manager – Sales Quality \| AI\-Driven CX Transformation \| Quality & Audit Leader \| Process Automation \| Looker Studio

## About

Driving AI\-led quality transformation and sales performance in high\-scale contact center operations\. With 12\+ years of experience in Customer Experience, Sales Quality, and Quality Audit, I specialize in building scalable frameworks and improving business outcomes through automation and data\-driven strategies\. 🔹 Key Impact: Improved AI audit accuracy from 80% to 92% Increased lead action rate by 30% through AI\-driven automation Boosted onboarding customer reach from 48% to 70% Entrusted with end\-to\-end operations ownership, driving automation across workflows 🔹 Core Expertise: Sales Quality & Conversion Optimization AI Implementation \(Audits, IVR, Bot Calling\) SOP Design & Process Standardization Data Analytics \(Google Looker Studio\) Team Leadership & Operations Management Currently focused on driving AI\-led automation and operational excellence in sales and audit\.

## Location

Greater Bengaluru Area

## Work experience

Assistant Manager Sales Quality at FYERS, Oct 2024 \- Present · 1 yr 7 mos, Bengaluru, Managed team of 1 QA TL and 8 QAs, driving quality and performance Built SOPs for onboarding, activation, and sales inbound Improved AI audit accuracy from 80% to 92% Increased lead action rate by 30% through AI bot calling Entrusted with end\-to\-end operations ownership, driving automation \(IVR, onboarding, dialer\)

Associate Manager Quality at BlackBuck \(Zinka Logistics Solutions Pvt\. Ltd\.\), Dec 2021 \- Sep 2024 · 2 yrs 10 mos, India

Team Leader Quality at Flipkart, Sep 2020 \- Dec 2021 · 1 yr 4 mos, Bangalore Urban

Senior Quality Analyst at Bundl Technologies Private Limited, Jan 2020 \- Sep 2020 · 9 mos, Bangalore Urban, Karnataka, India

Quality Analyst at Aegis Customer Support Services Private Limited, Sep 2016 \- Dec 2019 · 3 yrs 4 mos, Bangalore Urban, Karnataka, India

## Education

Bachelor of business Management, Human Resources Management/Personnel Administration, General, Al Ameen Institute of Management Studies

Pre\-University, Al\-Ameen Pre\-University College \- India

[View the original profile](https://tal.club/meet/abdul-jaffar)

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