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Abdul Jaffar

Associate Manager – Sales Quality | AI-Driven CX Transformation | Quality & Audit Leader | Process Automation | Looker Studio

Greater Bengaluru Area

10+ years of work experience

FYERS
Oct 20241 yr 7 mosPresent

Bengaluru

Managed team of 1 QA TL and 8 QAs, driving quality and performance Built SOPs for onboarding, activation, and sales inbound Improved AI audit accuracy from 80% to 92% Increased lead action rate by 30% through AI bot calling Entrusted with end-to-end operations ownership, driving automation (IVR, onboarding, dialer)
BlackBuck (Zinka Logistics Solutions Pvt. Ltd.)
Dec 20212 yrs 10 mosSep 2024

India

Flipkart
Sep 20201 yr 4 mosDec 2021

Bangalore Urban

Bundl Technologies Private Limited
Jan 20209 mosSep 2020

Bangalore Urban, Karnataka, India

Aegis Customer Support Services Private Limited
Sep 20163 yrs 4 mosDec 2019

Bangalore Urban, Karnataka, India

Education

Bachelor of business Management, Human Resources Management/Personnel Administration, General

Al Ameen Institute of Management Studies

20123 yrs2015

Pre-University

Al-Ameen Pre-University College - India

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Headline

Associate Manager – Sales Quality | AI-Driven CX Transformation | Quality & Audit Leader | Process Automation | Looker Studio

About

Driving AI-led quality transformation and sales performance in high-scale contact center operations. With 12+ years of experience in Customer Experience, Sales Quality, and Quality Audit, I specialize in building scalable frameworks and improving business outcomes through automation and data-driven strategies. 🔹 Key Impact: Improved AI audit accuracy from 80% to 92% Increased lead action rate by 30% through AI-driven automation Boosted onboarding customer reach from 48% to 70% Entrusted with end-to-end operations ownership, driving automation across workflows 🔹 Core Expertise: Sales Quality & Conversion Optimization AI Implementation (Audits, IVR, Bot Calling) SOP Design & Process Standardization Data Analytics (Google Looker Studio) Team Leadership & Operations Management Currently focused on driving AI-led automation and operational excellence in sales and audit.

Location

Greater Bengaluru Area

Work experience

Assistant Manager Sales Quality at FYERS, Oct 2024 - Present · 1 yr 7 mos, Bengaluru, Managed team of 1 QA TL and 8 QAs, driving quality and performance Built SOPs for onboarding, activation, and sales inbound Improved AI audit accuracy from 80% to 92% Increased lead action rate by 30% through AI bot calling Entrusted with end-to-end operations ownership, driving automation (IVR, onboarding, dialer)

Associate Manager Quality at BlackBuck (Zinka Logistics Solutions Pvt. Ltd.), Dec 2021 - Sep 2024 · 2 yrs 10 mos, India

Team Leader Quality at Flipkart, Sep 2020 - Dec 2021 · 1 yr 4 mos, Bangalore Urban

Senior Quality Analyst at Bundl Technologies Private Limited, Jan 2020 - Sep 2020 · 9 mos, Bangalore Urban, Karnataka, India

Quality Analyst at Aegis Customer Support Services Private Limited, Sep 2016 - Dec 2019 · 3 yrs 4 mos, Bangalore Urban, Karnataka, India

Education

Bachelor of business Management, Human Resources Management/Personnel Administration, General, Al Ameen Institute of Management Studies

Pre-University, Al-Ameen Pre-University College - India