---
title: "Abdul Aziz Zakir Hussain - Global operations analyst in Mumbai | Tal"
description: "Meet Abdul Aziz Zakir Hussain, Global Operations Analyst based in Mumbai."
image: "https://tal.club/meet/abdul-aziz-zakir-hussain/share-image"
---

# Abdul Aziz Zakir Hussain on Tal

## Headline

Global Operations Analyst

## Location

Mumbai

## Work experience

Global operations analyst at Black Box, Aug 2022 \- Present · 3 yrs 11 mos, Navi Mumbai, Maharashtra, India

Global operations analyst at Black Box, Aug 2022 \- Present · 3 yrs 11 mos, Mumbai, Maharashtra, India, • Proficient in utilizing Logic Monitoring tool for proactive network and system performance monitoring, ensuring optimal uptime and rapid issue resolution\. • Skilled in using ServiceNow for ticket creation, monitoring user\-raised tickets, following up on pending calls, and ensuring SLA compliance\. • Efficiently responds to all alerts and events within service level agreements \(SLAs\), ensuring timely resolution and adherence to performance standards\. • Proactive alarm monitoring of Nortel CS1000 PBX legacy system, ensuring early detection and resolution of potential issues to maintain system integrity and minimize downtime\. • Prepared and shared daily audit reports on aging cases with management and team members, ensuring all cases were up to date and followed through to closure\. • Provide 24/7 remote L1 support and coordinate onsite technician dispatch across North America and Canada for efficient issue resolution and operational continuity\. • Experienced in using Nectar and Logic monitoring tools for proactive

## Education

Bachelor of Engineering \- BE, Mechanical Engineering, ANJUMAN\-I\-ISLAMS SCHOOL OF ENGINEERING AND TECHNOLOGY ATANJUMAN\-I\-ISLAM KALSEKAR TECHNICAL, MUMBAI

[View the original profile](https://tal.club/meet/abdul-aziz-zakir-hussain)

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