Abdul Aaqib profile photo 1 on Tal

Abdul Aaqib

Technical support Engineer

Mysore

12+ years of work experience

Alstonia Consulting LLP
Sep 20233 yrs 3 mosPresent

Mysore, Karnataka, India

Monitoring Servers and Providing L1 Technical Support to technical glitches and issues
Alstonia Consulting LLP
Sep 20233 yrs 3 mosPresent

Rebooting or power cycling of equipmentInventory managementReset frozen remote sessionRequests to check physical network connectivityPlug in to a console port for remote management by customerRequests to check the physical LED/ other indicators on the servers & devices. Send information to respective device owner & follow-up till get resolutionIssuing gate pass to the vendors and escorting vendors to the cage.Inward and outward materials and informing the asset team and respective teams as per defined process.Getting involved in BOM verification and helping vendors for mounting the devices. Ensure the BOM verification reports in sent to all concerned and maintained with DC team.Raise calls with DC Service providers for any DC facilities related issues.Getting the cabling done in DC as requested from respective vendors along with cabling vendor.Ensuring Datacentre hygiene is maintained.Updating of rack diagram and updating and maintaining asset inventory.Reviewing of IMF for any new device movement into the datacenter.Escalations in case of any DC related issues to respective teams.Logging calls in case of any amber led indication on any of the devices in the datacenter and involving concerned YBL team.Maintaining cabling detailsUpdate/Manage inventory, power & data circuits in DCIM tool
Kaizen IT Services Pvt. Ltd.
Nov 202210 mosAug 2023

Requests to check physical network connectivityPlug in to a console port for remote management by customerRequests to check the physical LED/ other indicators on the servers & devices. Send information to respective device owner & follow-up till get resolutionIssuing gate pass to the vendors and escorting vendors to the cage.Inward and outward materials and informing the asset team and respective teams as per defined process.Getting involved in BOM verification and helping vendors for mounting the devices. Ensure the BOM verification reports in sent to all concerned and maintained with DC team.Raise calls with DC Service providers for any DC facilities related issues.Getting the cabling done in DC as requested from respective vendors along with cabling vendor.Ensuring Datacentre hygiene is maintained.Updating of rack diagram and updating and maintaining asset inventory.Reviewing of IMF for any new device movement into the datacenter.Escalations in case of any DC related issues to respective teams.Logging calls in case of any amber led indication on any of the devices in the datacenter and involving concerned YBL team.Maintaining cabling detailsUpdate/Manage inventory, power & data circuits in DCIM tool
Mar 20229 mosNov 2022

Providing telephone and online support to customers experiencing technical issues. Provided quality troubleshooting with patient step-by-step instructions to resolve problems.Monitored technical team calls to ensure maintenance of technical skills and good customer service.Conducting PM Activity of all the IT Asset in the branches Providing onsite support to Desktop Laptop and IOT DevicesNew printer installation and configuration
Oct 20192 yrs 4 mosJan 2022

Led team providing telephone and online support to customers experiencing technical issues. Provided quality troubleshooting with patient step-by-step instructions to resolve problems.Monitored technical team calls to ensure maintenance of technical skills and good customer service.Tracked and logged all calls for each shift.Identified problem areas and implemented all necessary training.Held weekly team meetings and involved staff in planning and decision making. Collaborated with other departmental leaders
Progressive Infotech Pvt. Ltd.
Oct 201411 yrsSep 2025

Abdul’s AI Stack

claude
claude
gemini
gemini
grok
grok
meta
meta
perplexity
perplexity

Education

Visvesvaraya Technological University

Bachelor of Technology (BTech)

Visvesvaraya Technological University

20074 yrs2011
Ramaiah polytechnic

Master of Business Administration, Computational Science

Ramaiah polytechnic

20072007

Join Abdul and 10k+ other professionals on

Tal Boss

Tal is the app where bosses meet engineers & builders directly, without middlemen

Download Tal Boss

Abdul Aaqib on Tal

Headline

Technical support Engineer

Location

Mysore

AI stack

claude

gemini

grok

meta

perplexity

Work experience

Technical Support Engineer at Alstonia Consulting LLP, Sep 2023 - Present · 3 yrs 3 mos, Mysore, Karnataka, India, Monitoring Servers and Providing L1 Technical Support to technical glitches and issues

Data Center Engineer at Alstonia Consulting LLP, Sep 2023 - Present · 3 yrs 3 mos, Rebooting or power cycling of equipmentInventory managementReset frozen remote sessionRequests to check physical network connectivityPlug in to a console port for remote management by customerRequests to check the physical LED/ other indicators on the servers & devices. Send information to respective device owner & follow-up till get resolutionIssuing gate pass to the vendors and escorting vendors to the cage.Inward and outward materials and informing the asset team and respective teams as per defined process.Getting involved in BOM verification and helping vendors for mounting the devices. Ensure the BOM verification reports in sent to all concerned and maintained with DC team.Raise calls with DC Service providers for any DC facilities related issues.Getting the cabling done in DC as requested from respective vendors along with cabling vendor.Ensuring Datacentre hygiene is maintained.Updating of rack diagram and updating and maintaining asset inventory.Reviewing of IMF for any new device movement into the datacenter.Escalations in case of any DC related issues to respective teams.Logging calls in case of any amber led indication on any of the devices in the datacenter and involving concerned YBL team.Maintaining cabling detailsUpdate/Manage inventory, power & data circuits in DCIM tool

Data Center Engineer at Kaizen IT Services Pvt. Ltd., Nov 2022 - Aug 2023 · 10 mos, Requests to check physical network connectivityPlug in to a console port for remote management by customerRequests to check the physical LED/ other indicators on the servers & devices. Send information to respective device owner & follow-up till get resolutionIssuing gate pass to the vendors and escorting vendors to the cage.Inward and outward materials and informing the asset team and respective teams as per defined process.Getting involved in BOM verification and helping vendors for mounting the devices. Ensure the BOM verification reports in sent to all concerned and maintained with DC team.Raise calls with DC Service providers for any DC facilities related issues.Getting the cabling done in DC as requested from respective vendors along with cabling vendor.Ensuring Datacentre hygiene is maintained.Updating of rack diagram and updating and maintaining asset inventory.Reviewing of IMF for any new device movement into the datacenter.Escalations in case of any DC related issues to respective teams.Logging calls in case of any amber led indication on any of the devices in the datacenter and involving concerned YBL team.Maintaining cabling detailsUpdate/Manage inventory, power & data circuits in DCIM tool

Technical Support Engineer at Probox Infotech PVT LTd, Mar 2022 - Nov 2022 · 9 mos, Providing telephone and online support to customers experiencing technical issues. Provided quality troubleshooting with patient step-by-step instructions to resolve problems.Monitored technical team calls to ensure maintenance of technical skills and good customer service.Conducting PM Activity of all the IT Asset in the branches Providing onsite support to Desktop Laptop and IOT DevicesNew printer installation and configuration

Technical Support Engineer at IMPACT INFOTECH PVT LTD, Oct 2019 - Jan 2022 · 2 yrs 4 mos, Led team providing telephone and online support to customers experiencing technical issues. Provided quality troubleshooting with patient step-by-step instructions to resolve problems.Monitored technical team calls to ensure maintenance of technical skills and good customer service.Tracked and logged all calls for each shift.Identified problem areas and implemented all necessary training.Held weekly team meetings and involved staff in planning and decision making. Collaborated with other departmental leaders

System Engineer at Progressive Infotech Pvt. Ltd., Oct 2014 - Sep 2025 · 11 yrs

Education

Bachelor of Technology (BTech), Visvesvaraya Technological University

Master of Business Administration, Computational Science, Ramaiah polytechnic