---
title: "Aayushman Tiwari - Technical Engineer II in Bengaluru | Tal"
description: "Meet Aayushman Tiwari, ITIL V4 Certified | Endpoint Administrator - Sitel | HCL Technologies Ltd. | SitusAMC India | Davies Group | Happiest Minds based in Bengaluru. AI stack includes claude and Microsoft Copilot."
image: "https://tal.club/meet/aayushman-tiwari/share-image"
---

# Aayushman Tiwari on Tal

## Headline

ITIL V4 Certified \| Endpoint Administrator \- Sitel \| HCL Technologies Ltd\. \| SitusAMC India \| Davies Group \| Happiest Minds

## About

Endpoints break at the worst times\. I make sure they don't\. 6 years managing enterprise endpoint environments across Windows and macOS \- from 1,500\-user fleets to hybrid Intune \+ Entra ID deployments\. I've owned the full stack: Autopilot provisioning, Win32 app packaging, compliance policies, MDE integration, identity lifecycle in Active Directory and Okta, and Azure Virtual Desktop\. What makes me different from most Endpoint Admins: I don't just resolve tickets \- I build the runbooks, remediations, and automations that stop them from coming back\. At Happiest Minds, I reduced repeat ticket volume in key categories by \~40% through proactive Intune remediation scripts\. At SitusAMC, I was the sole L2 escalation point for 1,500\+ users across two platforms\. Currently pursuing MD\-102\. Based in Bengaluru, open to product companies and startups where endpoint infrastructure actually matters to the business\. Skills I bring on day one: Intune · Autopilot · Entra ID · AD · Entra Connect · JAMF Pro · MDE · Conditional Access · PowerShell · ServiceNow · SolarWinds · AVD · M365

## Location

Bengaluru

## AI stack

claude

Microsoft Copilot

## Work experience

Technical Engineer II at Happiest Minds Technologies, Oct 2025 \- Present · 1 yr 1 mo, Hybrid, Own the end\-to\-end Intune environment for a hybrid Microsoft 365 tenant — compliance policies, Autopilot deployment profiles, Win32/LOB app packaging, and Microsoft Defender for Endpoint integration\. Cut manual device provisioning effort by \~60% by building a repeatable Autopilot \+ Entra join workflow from scratch Reduced repeat ticket volume by \~40% in key categories via PowerShell\-based proactive remediations in Intune Migrated critical GPO\-based security baselines to Intune policies, eliminating on\-prem dependency for all targeted device groups Maintained 95%\+ device compliance across the managed fleet; zero missed P1 SLA escalations Supported hybrid workforce on Azure Virtual Desktop — resolved profile, access, and session\-host issues within SLA

Senior Advisor at Concentrix, Sep 2025 \- Oct 2025 · 1 mo, Bengaluru

Service Operations Analyst at Davies, May 2024 \- Apr 2025 · 1 yr, Pune District, Sole owner of production incident queue across endpoint, identity, virtual desktop, and collaboration platforms in a hybrid enterprise environment\. Resolved P1/P2 tickets consistently within SLA — average resolution time under 4 hours on identity and access issues Reduced monitoring alert noise by \~30% by building structured triage runbooks in SolarWinds and Logic Monitor Drove root cause analysis on 3 major recurring incidents; fixes permanently removed those failure modes from the environment\. Authored knowledge base articles that cut L1 handle time on common tickets by an estimated 25% Administered hybrid identity stack — AD, GPMC, Azure AD — across 500\+ user accounts with zero access SLA breaches

Technical Support Specialist L2 at SitusAMC, Feb 2023 \- Feb 2024 · 1 yr 1 mo, Mumbai, L2 endpoint and identity support for 1,500\+ users across Windows and macOS\. De\-facto local IT administrator — only escalation point for Intune, Active Directory, and workplace issues\. ▸ Maintained Intune device compliance above 90% — resolved enrolment failures, policy conflicts, and configuration drift ▸ Owned full AD user lifecycle: provisioning, access management, GPO troubleshooting — zero errors across all changes ▸ Resolved 95%\+ of tickets within agreed SLA while managing the full local IT footprint independently ▸ Built 4 escalation guides for recurring infrastructure alert patterns — adopted by broader team, reduced P1 response time

Analyst at HCL Technologies, Jul 2019 \- Oct 2022 · 3 yrs 4 mos, India, ▸ Provided enterprise IT support to global users at LinkedIn and Unum, managing 400–500 tickets/month while maintaining above\-target CSAT and SLA adherence\. ▸ Administered Okta and Active Directory for user lifecycle management \(provisioning, MFA, group membership\) across thousands of accounts with zero access\-related SLA breaches\. ▸ Supported Intune and JAMF Pro device management — troubleshot compliance policy failures, enrolment errors, and configuration drift across mixed macOS/Windows fleet\. ▸ Handled security incident triage using KnowBe4 for phishing escalations — ensured 100% of reported incidents were documented and escalated within defined SLO\. ▸ Created 8\+ knowledge base articles adopted org\-wide, reducing average L1 resolution time on covered issue categories\.

Customer Support Professional at Sitel, May 2018 \- Mar 2019 · 11 mos, Greater Chennai Area, Provided first\-line support for internet connectivity, billing, and service\-related issues, performing basic network troubleshooting, and documenting cases in CRM systems\. Escalated complex technical incidents to L2 teams, while ensuring accurate issue diagnosis and resolution tracking

## Education

Maharishi vidya mandir

Holy cross school

[View the original profile](https://tal.club/meet/aayushman-tiwari)

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