Headline

Team Lead @ Tech Mahindra | Microcontrollers, Troubleshooting, Software Diagnostics

About

A Bachelor of Technology graduate from Greater Noida Institute of Technology in Electrical, Electronics, and Communications Engineering. Most recently served as a Team Lead at Tech Mahindra, providing technical support, troubleshooting, and software diagnostics to enhance client satisfaction. Proficient in microcontrollers and adept at documenting technical procedures to improve the knowledge base. Contributed to resolving critical software, hardware, and network issues by collaborating with cross-functional teams, delivering solutions efficiently. Committed to continuous improvement by analyzing recurring issues and working with teams to implement preventive measures. Dedicated to fostering client satisfaction and driving operational efficiency through teamwork and innovation.

Location

Noida

Work experience

Team Lead at Tech Mahindra, Aug 2025 - May 2026 · 10 mos, Noida, Provided technical support and troubleshooting for clients, resolving 95. Assisted in diagnosing software, hardware, and network-related problems, ensuring minimal downtime. Documented customer interactions, technical procedures, and resolutions to improve knowledge base accuracy. Collaborated with cross-functional teams to escalate and resolve critical issues efficiently. Guided customers through system setup, configuration, and updates, improving client satisfaction scores by 20. Contributed to continuous improvement by analyzing recurring issues and suggesting preventive solutions.

Technical Support Engineer at Tech Mahindra, Nov 2024 - Aug 2025 · 10 mos, Provided technical support and troubleshooting for clients, resolving 95. Assisted in diagnosing software, hardware, and network-related problems, ensuring minimal downtime. Documented customer interactions, technical procedures, and resolutions to improve knowledge base accuracy. Collaborated with cross-functional teams to escalate and resolve critical issues efficiently. Guided customers through system setup, configuration, and updates, improving client satisfaction scores by 20. Contributed to continuous improvement by analyzing recurring issues and suggesting preventive solutions.

Human Resources Executive at LearnMedix, Oct 2023 - Sep 2024 · 1 yr, India

Education

Bachelor of Technology - BTech, Electrical, Electronic and Communications Engineering Technology/Technician, Greater Noida Institute of Technology(GNIOT)

Inter School, Central Academy Senior Secondary School gorakhpur