Headline

Product Owner | Driving Digital Transformation & Customer Experience | MBA (PGPM’23), Great Lakes | Alumni Committee – GLIM | KIIT University

About

Highly motivated and result oriented professional with a successful and consistent track record of achieving high quality deliverables while exhibiting strong analytical & problem-solving skills.

Location

Bengaluru

AI stack

claude code

codex

gemini

openai

ChatGPT

Microsoft Copilot

Work experience

Product Owner at Accenture, Jul 2023 - Present · 3 yrs 4 mos, Bengaluru, Karnataka, India, Product Strategy & Ownership: Own and prioritize the backlog across 3 enterprise applications, translating business needs and customer pain points into epics, features, user stories, and acceptance criteria. Agile Delivery & Leadership: Coordinate 2 Agile teams with 19 members, driving PI planning, backlog refinement, dependency management, and release readiness; supported 13 PIs, 26 monthly releases, and 25+ features. Customer Experience: Supported modernization of US and Canada digital claims journeys, serving 1M+ visits and claim filings with a reported CSAT of 4.2/5. API Resilience: Drove implementation of API error-handling and retry mechanisms to improve application reliability and reduce claims-submission failures. Content Architecture: Led content migration to configuration files across 6 modules and English, French, and Spanish, enabling fallback content during API outages and supporting transition away from AEM. Digital Product Innovation: Conceptualized and delivered damage-photo uploads, enabling customers to submit visual evidence during claim filing. AI-Powered Capabilities: Drove AI-assisted claims notes and AI-powered damage-photo comparison, matching delivery-condition images with customer-submitted evidence to support claims assessment. Product Analytics: Led interaction tagging and analytics dashboard delivery to track engagement, time spent, and abandonment points, identifying journey friction and optimization opportunities. Voice of Customer: Delivered contextual feedback questionnaires across successful filings, interrupted journeys, and subsequent logins to capture customer sentiment and inform product improvements. Production Quality & Security: Improved application reliability through monitoring, alerting, real-user monitoring, defect resolution, and remediation of critical and code-related vulnerabilities across 3 applications.

Senior Member: Alumni Committee at Great Lakes Institute of Management Gurgaon, Aug 2022 - Jul 2023 · 1 yr, Gurugram, Haryana, India

Application Development Analyst at Accenture, Jun 2019 - Jun 2022 · 3 yrs 1 mo, Bengaluru, Karnataka, India, Pfizer | Product Master Data Management • Team leadership & SME ownership: Served as team lead and subject matter expert for Product Master Data Management supporting North America and Europe, coordinating a team of 5. • Workflow automation: Partnered with business stakeholders to prioritize and implement automation, reducing manual effort by approximately 70% and saving 15+ person-hours per week. • Data quality & release support: Supported product master-data stewardship, hierarchy management, data quality, business-driven enhancements, testing, migration, production validation and data publishing.

Associate Software Engineer at Accenture, Jun 2019 - Jun 2021 · 2 yrs 1 mo, Bengaluru, Karnataka, India

Education

MBA, Great Lakes Institute of Management Gurgaon

Bachelor of Technology - BTech, Electronics & Telecommunication Engineering, kiit university