---
title: "Aayush Jain - Customer Success Manager in Gurugram | Tal"
description: "Meet Aayush Jain, Customer Success Manager | Key Account Management | B2B SaaS | 6 Cr ARR | Retention · Adoption · Upsell | Netcore Cloud | Ex-PolicyBazaar based in Gurugram."
image: "https://tal.club/meet/aayush-1/share-image"
---

# Aayush Jain on Tal

## Headline

Customer Success Manager \| Key Account Management \| B2B SaaS \| 6 Cr ARR \| Retention · Adoption · Upsell \| Netcore Cloud \| Ex\-PolicyBazaar

## About

Most SaaS companies spend millions acquiring customers, then watch them churn because nobody's actually making them successful\. I fix that\. I've sat between the product and the customer , translating platform capability into real business outcomes\. 4\+ years, managing ₹6 Cr ARR across India, USA, and UAE , here's what that approach has delivered: → Recovered ₹1\.5 Cr in annualized revenue by diagnosing and fixing a critical workflow failure before churn\. → Drove 40% platform utilization increase across 30\+ accounts through structured QBRs and adoption coaching\. → Achieved 92% on\-time onboarding delivery — kickoff to go\-live — across all managed accounts\. → Generated 800K WhatsApp impressions with a 40% response rate, improving retention by 25%\. → Contributed ₹50L ARR expansion through upsell identification in partnership with sales\. Currently open to: Customer Success Manager and Key Account Manager roles in B2B SaaS\. Let's connect → aayushjain0611@gmail\.com \| \+91\-9953445453 Core Skills: Customer Success Management · Key Account Management · B2B SaaS · Net Revenue Retention \(NRR\) · Churn Mitigation · Product Adoption · Customer Health Monitoring · Lifecycle Management · Renewal Management Upselling & Cross\-selling · QBR/MBR Delivery · Onboarding Strategy · Marketing Automation · Salesforce CRM · WhatsApp Business API · CSAT/NPS · Stakeholder Management · Account Expansion · Advanced Excel · Cross\-functional Collaboration

## Location

Gurugram

## Work experience

Customer Success Manager at Netcore Cloud, Feb 2025 \- Present · 1 yr 5 mos, On\-site, 1\)Managed ₹6 Cr ARR SaaS portfolio across India, USA & UAE — improving retention by 12% through KPI\-aligned adoption strategies and proactive health monitoring\. 2\)Recovered ₹1\.5 Cr in annualized revenue by identifying and redesigning failing RCS–SMS workflows , converting a churn risk into a renewed account\. 3\)Owned onboarding for 30\+ mid\-market accounts , achieving 92% on\-time kickoff\-to\-go\-live delivery through structured success planning and IT coordination\. 4\)Drove 40% platform utilization increase across managed accounts by delivering MBR/QBRs with adoption dashboards and targeted product coaching\. 5\)Partnered with sales to identify expansion opportunities, contributing ₹50L ARR growth through strategic upsell initiatives across key accounts\.

Customer Success Manager at PolicyBazaar\.com, Jan 2024 \- Jan 2025 · 1 yr 1 mo, Gurugram

Customer Success Manager at Hindware Limited, Apr 2022 \- Aug 2023 · 1 yr 5 mos, Gurugram

Key Account Executive at BYJU'S, Apr 2021 \- Apr 2022 · 1 yr 1 mo, Remote

## Education

Bachelor of Business Administration \- BBA, International Business, amity University

Delhi Public School, Mathura

[View the original profile](https://tal.club/meet/aayush-1)

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