Headline

Operations Analyst | Business Analytics | Process Improvement | Supply Chain & Logistics | Data-Driven Decision Making | Power BI | Excel | SAP CRM | ODOO CRM

About

I am an Operations Analyst with an MBA in Operations Management and IT, passionate about improving business processes through data-driven decision-making and operational excellence. Currently, I am working at Marut Air Systems Pvt. Ltd., where I progressed from a CRM Executive to a Team Leader within 3 months and am now working as an Operations Analyst, handling end-to-end operations, analytics, and client coordination. I specialise in: ✔ Process Optimization & Workflow Improvement ✔ Data Analysis & Business Insights (Excel, Power BI) ✔ Supply Chain & Dispatch Management ✔ CRM Optimization (SAP CRM, Odoo CRM) ✔ Stakeholder Management & Problem Solving In my current role, I have: • Improved operational efficiency by 15–20% through process optimization • Reduced client escalations by 25% via effective issue resolution • Managed a team of 20+ members and handled large-scale dispatch operations • Reduced dispatch delays by 15% by streamlining workflows I enjoy solving complex operational problems, improving systems, and creating scalable solutions that drive business growth. I am actively looking for opportunities in: Operations Analyst | Business Analyst | Supply Chain Analyst | Process Improvement Roles 📩 Open to connecting and discussing opportunities in operations, analytics, and consulting.

Location

Delhi

Work experience

Operations Analyst & CRM Lead | Marut Air Systems Pvt. Ltd. at Marut Air, Jun 2025 - Present · 1 yr, Ahmedabad, Gujarat, India, ✔ Promoted within 3 months to Team Leader role ✔ Improved workflow efficiency by 15–20% through process optimization ✔ Reduced client escalations by 25% ✔ Managed team of 20+ members ✔ Reduced dispatch delays by 15% ✔ Optimized CRM processes (Odoo, SAP CRM) and production to support planning and decision-making.

Project Team Lead at Shashi Dream Foundation, Apr 2022 - Present · 4 yrs 2 mos, Nagpur, Maharashtra, India

Production Engineer and Data Analyst Operations (Vendor Management) at Metalman Auto Limited, Mar 2025 - Apr 2025 · 2 mos, Rewari, Haryana, India, SAP CRM Vendor Management Data Analyst

Buisness Developer Executive in Marketing as Student Acquisition at Sunstone, Jun 2024 - Aug 2024 · 3 mos, Gurugram, Haryana, India, With months of experience in student acquisition as BDE, I bring practical knowledge of targeting and engaging potential users, along with hands-on experience in implementing acquisition strategies. My background has honed my skills in data analysis, campaign management, and understanding user behavior.

Production Shift Supervisor at Whirlpool Corporation, Jul 2022 - Aug 2022 · 2 mos, On-site, Internship Training During B. Tech Mechanical Engineering

Education

Master of Business Administration - MBA, Operations Management and Supervision, Jawaharlal Nehru University

Bachelor of Technology - BTech, Mechanical Engineering, Maharshi Dayanand University