Headline

Global Delivery & Enterprise Transformation Leader | Director / VP | Management Consulting | GCC Operations | AI & Digital Transformation | Healthcare, BFSI | $12M Portfolio Governance

About

I lead global technology delivery, enterprise transformation and AI-enabled modernization at the intersection of business strategy, engineering execution and operational performance. With 21+ years across technology consulting, healthcare, financial services and regulated industries, I have worked with global organizations including Accenture, Optum, Legato Health Technologies, R1 RCM, Xebia and Eclat Health Solutions. My experience spans Director and Senior Director leadership, enterprise strategy, global delivery management, management consulting, business operations, strategic account support and digital transformation. SELECTED LEADERSHIP IMPACT • 24+ globally distributed engineering teams • 200–350 professionals coordinated across major matrix delivery programs • $12M annual healthcare services portfolio under joint financial and operational governance • $12M+ annual operating-budget accountability in a separate enterprise leadership role • 5,800+ employees impacted by enterprise operating-model transformation • 21% improvement in engineering delivery throughput • 27% operational efficiency improvement and 15% cost reduction across reported transformation initiatives • 97% enterprise AI adoption in reported organizational transformation WHERE I CREATE VALUE GLOBAL DELIVERY & OPERATIONS Building scalable delivery models, improving engineering productivity, managing capacity and utilization, strengthening governance and aligning global teams with business outcomes. BUSINESS & MANAGEMENT CONSULTING Supporting executive decision-making, operating-model modernization, business transformation, strategic account development, presales, demand planning and change management. AI & DIGITAL TRANSFORMATION Translating GenAI, LLMs, predictive analytics, RPA, enterprise data platforms and AI-enabled SDLC into practical modernization and adoption programs. TALENT & ORGANIZATIONAL CAPABILITY Aligning workforce planning, talent acquisition partnerships, leadership enablement, learning and development, corporate training needs and organizational readiness with delivery priorities. INDUSTRY EXPERIENCE US Healthcare Payer & Provider | Revenue Cycle Management | Banking | Insurance | Enterprise Technology | Product Engineering I bring a business-first approach to technology leadership, connecting strategy, financial discipline, people, governance and execution. I welcome conversations about Director, Senior Director, VP, Global Delivery, GCC Leadership, Enterprise Transformation and AI Transformation opportunities. Contact: aashn3690@gmail.com

Location

Greater Bengaluru Area

AI stack

claude

elevenlabs

gemini

lovable

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Figma Make

Work experience

Senior Director – Enterprise Strategy & Operations / Chief of Staff at ECLAT Health Solutions Inc, Jul 2025 - Feb 2026 · 8 mos, Hyderabad, Telangana, India, Partnered with the CEO and senior business and technology leadership to drive enterprise strategy, operating-model modernization, AI-enabled transformation and delivery performance across US healthcare technology operations. Key leadership contributions: • Held accountability for a $12M+ annual operating budget within an approximately $60M-revenue-scale business, strengthening investment prioritization, financial visibility and executive governance. • Led enterprise operating-model, process improvement and intelligent automation initiatives associated with reported 27% operational efficiency improvement and 15% cost reduction. • Established executive portfolio reviews, KPI frameworks, financial-performance reporting, risk escalation and decision-making governance. • Sponsored enterprise data platforms, GenAI/LLM applications, predictive analytics and AI-enabled SDLC modernization. • Aligned technology investments, delivery capacity, organizational readiness and change adoption with business priorities. Core Expertise: Enterprise Strategy | Executive Leadership | Business Transformation | Financial Governance | AI Transformation | Operating Models | Digital Modernization

Director – Product Engineering & Delivery Excellence at R1 RCM, Mar 2020 - Feb 2025 · 5 yrs, Gautam Buddha Nagar, Uttar Pradesh, India, Directed global product engineering, delivery excellence and technology modernization across 24+ distributed teams supporting US healthcare provider revenue cycle platforms. Key leadership contributions: • Coordinated a cross-functional matrix of approximately 200–350 professionals across engineering, quality assurance, data, integration and support functions. • Shared financial and operational accountability for a $12M annual healthcare services portfolio, covering delivery costs, utilization, capacity forecasting and operating-performance governance. • Improved engineering delivery throughput by 21% through standardized planning, delivery metrics, dependency management and executive reviews. • Supported global workforce planning, talent acquisition requirements, resource-demand forecasting, capability development and knowledge transfer. • Enabled learning and development through technical knowledge-sharing, training-needs identification and adoption support for AI-enabled SDLC, ServiceNow and automation initiatives. • Coordinated AI-led engineering and RCM automation workstreams involving approximately 100–200 cross-functional professionals, supporting reported enterprise AI adoption of 97%. • Participated in client escalations, presales, renewals and account expansion for US provider technology engagements. Core Expertise: Global Delivery Management | Product Engineering | Healthcare RCM | Financial Governance | Talent Planning | Learning & Development | AI Transformation | Account Management

Transformation Head (India Geography) – Enterprise Agile Coaching at Legato Health Technologies, Sep 2019 - Feb 2020 · 6 mos, Bengaluru, Karnataka, India, Led enterprise operating-model modernization within the Elevance Health (formerly Anthem) ecosystem, supporting large-scale transformation across healthcare technology operations. • Drove organizational modernization initiatives affecting 5,800+ employees. • Aligned technology and business leadership on agile operating practices, organizational readiness, change management and enterprise governance. • Established performance measures, cross-functional accountability and continuous-improvement mechanisms. • Supported transformation initiatives associated with historically reported 15% cost savings and 6% engineering revenue improvement during the period. Core Expertise: Enterprise Transformation | Operating Model Design | Organizational Change Management | Agile Transformation | Business Modernization | Executive Stakeholder Management

Business Management Consultant at Xebia, Mar 2018 - Aug 2019 · 1 yr 6 mos, Gurgaon, Haryana, India, Supported business consulting, technology modernization and management consulting activities in enterprise consulting and engineering environments. Key responsibilities and contributions: • Advised on business and digital transformation priorities, operating-model improvement, analytics strategy and technology modernization. • Supported strategic account discussions, executive stakeholder engagement, opportunity identification and business expansion planning. • Contributed to management consulting activities involving business requirements, transformation roadmaps, governance and delivery alignment. • Supported change and demand management by connecting business priorities with delivery capacity, capability requirements and execution planning. • Contributed to workforce capability planning, talent requirements, knowledge transfer and consulting delivery readiness. • Helped align engineering and digital capabilities with client business objectives and measurable operational priorities. Core Expertise: Management Consulting | Business Consulting | Strategic Account Management | Business Expansion | Digital Transformation | Demand Management | Change Management | Talent Planning

Senior Manager at Optum, Jul 2015 - Feb 2018 · 2 yrs 8 mos, NCR, Led healthcare product strategy, technology transition, operational modernization and delivery governance within the UnitedHealth Group / OptumHealth ecosystem. Key leadership contributions: • Supported healthcare technology and product initiatives involving care management, payer operations and enterprise delivery processes. • Guided cross-functional teams through agile adoption, product transitions, change impact management and stakeholder readiness. • Supported a technology transition with historically reported 97% user adoption within six months. • Contributed to demand prioritization, workforce capability alignment, resource planning, onboarding and knowledge transfer. • Supported learning and development requirements, user enablement, training readiness and organizational adoption during technology transitions. • Collaborated with business and technology stakeholders on release communications, service improvement, delivery governance and operational risk management. Core Expertise: Product Strategy | Healthcare Technology | Change Management | Demand Planning | Learning & Development | Workforce Enablement | Agile Transformation | Delivery Governance

Education

Strategic Leadership Development Program, Strategic Leadership, Indian Institute of Management Bangalore

Master of Business Administration - MBA, HR and Marketing, Swami Vivekananda Subharti University, Meerut