Headline

Senior PM @ PayPal | Building AI products

About

If you're sending a request to connect, I'd love a quick note on why you'd like to connect - context helps me connect meaningfully - until then here's a bit about me: A mentor once told me I had the rare ability to see the business, the customer, and the product in one frame. I’ve carried that with me ever since - because in product management, that perspective is everything.Hi, I’m Aarushi, a product manager at PayPal, I specialize in risk and disputes — turning complex, messy challenges into simple, scalable, human-centered solutions that work for real people. My path to product wasn’t linear - I’ve worked across sales, marketing, and relationship management - and it was as a Relationship Manager that I realized the core of product: when you truly understand people, you can build exactly what they need. That insight led me to product roles where I could solve real-world problems at scale - from building growth products that onboarded thousands of merchants seamlessly, to increasing merchant win rates in disputes, to improving platform efficiency so teams can do more with less friction.Beyond work, I’ve explored widely - freelancing in weddings to running a Superhost Airbnb for five years to selling almond milk during the pandemic. Each experience reinforced my belief that the best solutions come from understanding people as deeply as you understand technology.Today, I focus on both vision and execution - leading AI-driven initiatives, thinking five steps ahead, and ensuring every product serves both the business and the people behind it.When I’m not working, you’ll find me practicing yoga, swimming, or planning my next scuba diving vacation - because the best ideas often come when your mind has space to explore.P.S if you are adding me on LinkedIn, please send me a note so I know the intent of the connect.

Location

India

AI stack

cursor

opencode

Work experience

Senior AI Product Manager at PayPal, Mar 2023 - Present · 3 yrs 6 mos, Remote, Driving AI-led transformation across the PayPal disputes ecosystem - automating disputes through agents, reducing dispute resolution time, improving decision velocity, and making operations smarter and more scalable.

Product Manager at BYJU'S, Dec 2020 - Mar 2023 · 2 yrs 4 mos, Remote, 1. Scaled BYJU’s lead-gen product to 2.5M leads and $1M revenue in 6 months, driving growth with a lean team and sharp product execution. 2. Boosted user engagement across platforms by improving funnel conversions (35% → 50%), increasing app retention, and lifting Play Store ratings from 4.1 to 4.5 for an app used by 1.3M+ users. 3. Delivered $400K in cost savings through automation and help center optimization, while enhancing in-class and test attendance by over 15% through UX-led product loop improvements.

Chief of Staff at Insent (A ZoomInfo Company), Aug 2020 - Dec 2020 · 5 mos, Remote, Drove cross-functional initiatives across product, marketing, and customer success, helping streamline go-to-market efforts and improve user engagement metrics during a critical growth phase. Analyzed product usage data and competitive trends to inform roadmap decisions and sharpen market positioning. Facilitated investor and stakeholder communication by coordinating updates, organizing key materials, and ensuring alignment on company milestones during critical fundraising phases.

Product Consultant at PromptCloud, Mar 2020 - Aug 2020 · 6 mos, Led product and growth strategy at JobsPikr, boosting MRR by 50% in 2 months through sharp user analysis, pricing revamp, and targeted campaigns. Owned the entire product lifecycle—from defining personas and writing PRDs to driving agile sprints, QA, and cross-functional GTM efforts that reached 20+ countries.

Product Manager at CollPoll, Mar 2018 - Feb 2020 · 2 yrs, Bengaluru Area, India, At CollPoll, I led initiatives to simplify complex campus workflows, improving student and admin experiences across 30+ institutions. I worked closely with cross-functional teams to launch features that reduced manual processes by over 60%, driving higher product adoption. By aligning product strategy with institutional pain points, we expanded enterprise deals and strengthened CollPoll’s position in the ed-tech space.

Education

Master's degree, Masters in management, CEMS - The Global Alliance in Management Education

CEMS Masters in International Management, Esade