Headline

Tax Associate

About

Service-oriented professional with 1.3 years of support experience in a corporate environment, experienced in handling client queries, managing service requests, and maintaining SLA compliance. Strong communication and documentation skills with foundational knowledge of ITSM processes. Seeking an entry-level Service Desk role to apply and grow within the ServiceNow ecosystem.

Location

Hyderabad

Work experience

Tax Associate at Ample Financial Solutions, Nov 2025 - Present · 8 mos, Pune District, Consult clients on U.S. income tax filing and provide personalized guidance based on their financial situation. Converted 250+ clients to file with AFS and built strong relationships, leading to 500+ clients expressing interest for next-year filing. Collected and verified financial details, analyzed income and expenses, and provided accurate tax estimates with clear refund projections. Managed client onboarding and documentation through structured email communication and timely follow-ups. Trained and mentored new joiners, reviewed their work, and provided feedback to improve accuracy and client handling skills.

Product Associate at Tech Mahindra, Feb 2021 - May 2022 · 1 yr 4 mos, Hyderabad, Monitor product performance using analytics tools and provide data-driven insights. Coordinate product launches, including internal communication and external go-to-market plans. Collect and organize user feedback to support continuous product improvement. Maintain product documentation and ensure all stakeholders are updated on product changes.

Education

Bachelor's degree, Computer Science, Swami Ramanand Teerth Marathwada University (SRTMU), Nanded