Headline

Program Manager | Amazon | Last-Mile Program Management | Risk Prevention | Team Leadership | EY-Intern | LSR’23

About

Program Manager at Amazon with 3 years driving large-scale operations in fraud & risk, supply chain, and last mile delivery. Experienced in launching and scaling global pilots across US, MENA, and EU that generated $35M+ in savings YoY. I sit at the intersection of operations, program, and cross-functional execution - translating ambiguous problems into structured programs with measurable outcomes. Currently completing ISB’s Product Management program to accelerate my transition into PM roles. Open to PM and senior ops strategy roles. Let’s connect.

Location

Bengaluru

AI stack

anthropic apis

claude

deepmind

gemini

kiro

ChatGPT

Work experience

Program Manager, Last Mile Delivery and Tech at Amazon, Oct 2025 - Present · 11 mos, Bengaluru, Karnataka, India

Program Manager, IN FBA at Amazon, Jul 2025 - Oct 2025 · 4 mos, India 3P Support optimizes warehouse operations by improving seller experience, streamlining supply chain processes to offer largest selection at the fastest speed to drive customer satisfaction, sellers trust & growth • Optimized inventory across 50 fulfillment nodes, reducing stockout gaps & repositioning ~100K units by working with supply chain team to strengthen Great Indian Festival event readiness • Improved Prime badging accuracy, cutting incorrect de-badging from 18% to 5% in 16 weeks by addressing seller registration & fulfilment assignment gaps, directly improving customer trust & sales conversion • Analyzed Prime Day priority items, uncovering 10M+ units over-inbound & 64% sales plan achievement; delivered insights that shaped leadership decisions on future demand planning & supply chain prioritization

Operations Manager, Buyer Abuse Prevention at Amazon, Jun 2023 - Jul 2025 · 2 yrs 2 mos, Buyer Risk Prevention safeguards Amazon by detecting & preventing risky customer behaviors, ensuring fair use of customer-centric policies while protecting company interests • Led a 30-member team, spearheading continuous improvement initiatives in the team, mentored & promoted 4 high-performing team members into leadership roles • Reversals Reduction POC: Led critical customer experience metric & reduced reversal rates by 71% (1.82% to 0.52%) in 10 weeks through process revamp, SOP improvements & cross-functional alignment, significantly improving customer satisfaction • Escalations POC: Resolved 25+ executive escalations, prepared COEs & RCA to drive operational improvements. Implemented major SOP improvements based on identified process gaps & drove preventive measures to reduce future escalations • Pilots POC: Successfully launched global Pilots in Multi Account Abuse (MAA) team, scaling them across 300+ investigators • Abuse Polygraph Pilot: Launched Abuse Polygraph Model improving enforcement yield by 45% through model integration. Provided data-driven insights on customer risk identification through chat pattern analysis & scaled the pilot from 2 to 300+ investigators • MAA FP/IP Pilot: Launched 2 new attributes (FP/IP) to enhance abuse detection & reduce false positives. Scaled investigation process improvements from 25 to 300+ investigators. Increased floor productivity by 35% & efficiency metrics by 40% with the launch & enhanced customer impact through customer writebacks analysis • ID verification Pilot: Launched Request ID feature & led global expansion of ID verification scaling to 300+ investigators across US, MENA & EU, generating $35M+ savings

Summer forensics intern at EY, Jul 2022 - Oct 2022 · 4 mos, Delhi, India, -Researched extensively on employee background check projects for verification of top 500 companies of India -Extensively worked on finding out the background verification process of India’s top 200 universities -Worked on legal aspects including e-discovery, document analysis, forensics audit & legal research for the concerned project

Sub head at Department of Commerce, LSR, Sep 2021 - Jun 2022 · 10 mos, Subhead at support team

Marketing Intern at Consortico, Sep 2021 - Oct 2021 · 2 mos

Education

Product Management, Information Technology, Indian School of Business

Bachelor of Commerce, Accounting and Business/Management, Lady Shri Ram College For Women