Aaron Francis
Student at Manipal University Jaipur
Greater Delhi Area
4+ years of work experience
Apr 20242 yrs 2 mosPresent
Handle complex customer inquiries and resolve escalated issues via phone, email, chat, and other channels.
Serve as a subject matter expert and mentor to junior customer service representatives.
Monitor and report on customer service metrics and trends; suggest improvements to service procedures and policies.
Provide feedback to management on recurring customer issues and opportunities for service enhancement.
Maintain up-to-date knowledge of products, services, and systems.
Ensure all customer interactions comply with company policies, quality standards, and regulatory requirements
Sep 20222 yrs 11 mosJul 2025
Banglore
Education
Bachelor of computer application, BCA
Manipal University Jaipur
20243 yrs2027
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