Aaqib Mir profile photo 1 on Tal

Aaqib Mir

Technical Support Engineer

Bandipura

8+ years of work experience

Akal Information Systems Ltd.
Aug 20242 yrs 2 mosPresent

India

Analyzing and resolving technical problems with client networks and systems. Monitoring customer operations and implementing corrective solutions. Analyzing customer issues and developing resolutions. Collaborating with other technical support engineers to ensure customer satisfaction. Created and maintained detailed documentation of all network systems for internal tracking and reference. Resolving network issues for all users on the network in a timely, efficient manner.
EbixCash
Feb 20231 yr 6 mosJul 2024

Delhi, India

Wipro Technologies pvt ltd
Nov 20193 yrs 4 mosFeb 2023

Provided technical support for customers with complex hardware, software and network issues. Utilized troubleshooting techniques to identify and resolve customer problems. Created and maintained technical documentation and diagrams. Led customer training sessions on the use of software applications. Analyzed and resolved technical problems with client networks and systems. Monitored customer operations and implemented corrective solutions. Developed and tested new software applications and technologies. Participated in project planning and development. Analyzed customer issues and developed resolutions. Collaborated with other technical support engineers to ensure customer satisfaction.
Sep 20181 yr 2 mosOct 2019

debugging and troubleshooting of existing applications. Implemented software solutions that improved system performance and reliability. Created and implemented software solutions that complied with industry standards. Familiar with programming languages such as Python. Used standardized processes within timelines and requirements to complete projects and tasks. Learned technologies and adopted tools to maximize performance and contributions.
Velocis Systems Private Limited
Sep 20181 yr 1 moSep 2019

Bandipura, Jammu & Kashmir (Union Territory), India

Aaqib’s AI Stack

claude
claude
gemini
gemini
grok
grok
kimi
kimi
openai
openai
ChatGPT
ChatGPT

Education

Visvesvaraya Technological University

Bachelor of Engineering - BE, Electrical, Electronics and Communications Engineering

Visvesvaraya Technological University

20134 yrs2017
Visvesvaraya Technological University

Bachelor of Engineering, Electrical, Electronics and Communications Engineering

Visvesvaraya Technological University

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Headline

Technical Support Engineer

About

IT/Technical Support Engineer with 5+ years of experience providing end-to-end technical support across hardware, software, network, and telecom systems for enterprise clients. Skilled in troubleshooting Windows/Linux environments, TCP/IP networking, DNS/DHCP, firewalls, VoIP systems, and cloud services (Microsoft Azure, certified AI-900/AI-102/DP-900). Strong background in incident diagnosis, root-cause resolution, documentation, and customer training, with a consistent record of maintaining SLA targets and high customer satisfaction.

Location

Bandipura

AI stack

claude

gemini

grok

kimi

openai

ChatGPT

Work experience

Technical Support Engineer at Akal Information Systems Ltd., Aug 2024 - Present · 2 yrs 2 mos, India, Analyzing and resolving technical problems with client networks and systems. Monitoring customer operations and implementing corrective solutions. Analyzing customer issues and developing resolutions. Collaborating with other technical support engineers to ensure customer satisfaction. Created and maintained detailed documentation of all network systems for internal tracking and reference. Resolving network issues for all users on the network in a timely, efficient manner.

Network Administrator at EbixCash, Feb 2023 - Jul 2024 · 1 yr 6 mos, Delhi, India

Technical Support Engineer at Wipro Technologies pvt ltd, Nov 2019 - Feb 2023 · 3 yrs 4 mos, Provided technical support for customers with complex hardware, software and network issues. Utilized troubleshooting techniques to identify and resolve customer problems. Created and maintained technical documentation and diagrams. Led customer training sessions on the use of software applications. Analyzed and resolved technical problems with client networks and systems. Monitored customer operations and implemented corrective solutions. Developed and tested new software applications and technologies. Participated in project planning and development. Analyzed customer issues and developed resolutions. Collaborated with other technical support engineers to ensure customer satisfaction.

Software Engineer at Velocis Systems, Sep 2018 - Oct 2019 · 1 yr 2 mos, debugging and troubleshooting of existing applications. Implemented software solutions that improved system performance and reliability. Created and implemented software solutions that complied with industry standards. Familiar with programming languages such as Python. Used standardized processes within timelines and requirements to complete projects and tasks. Learned technologies and adopted tools to maximize performance and contributions.

Software Developer at Velocis Systems Private Limited, Sep 2018 - Sep 2019 · 1 yr 1 mo, Bandipura, Jammu & Kashmir (Union Territory), India

Education

Bachelor of Engineering - BE, Electrical, Electronics and Communications Engineering, Visvesvaraya Technological University

Bachelor of Engineering, Electrical, Electronics and Communications Engineering, Visvesvaraya Technological University