Headline

Operations Leader | Risk & Compliance Specialist | Fintech & Cryptocurrency | AML/KYC Specialist | Customer Sales & Service Expert | MBA

About

Operations Leader | Risk & Compliance Specialist | Fintech, Crypto & US Mortgage | Customer Sales & Service Expert Dynamic, results-driven Operations Manager with over 8+ years of cross-functional expertise driving operational excellence, risk mitigation, and strategic growth. Proven track record across high-stakes industries, including Fintech, Cryptocurrency, US Mortgage & Credit Underwriting, Banking, and E-Commerce.Expertise lies at the intersection of process optimization, regulatory compliance, and scalable business strategy. I excel at building robust internal frameworks, managing complex cross-border escalations, and leading high-performing teams to safeguard assets while maximizing B2B and B2C operational efficiency. Core Areas of Expertise: Operations Leadership: Process Optimization, Team Management, Scale & Efficiency, Escalations Management. Risk & Compliance: AML/KYC Frameworks, Risk Management, Credit & U.S. Mortgage Underwriting. Strategic Growth: B2B/B2C Transactions, Business Development, Market Research, Sales Strategy. 🎓 MBA in IT-Operations & Marketing — Amity University

Location

Jammu & Kashmir

Work experience

Marketing Specialist at Freelance, Dec 2025 - Present · 8 mos, Remote, Marketing and Business Development, E-commerce, Helping startups to do better, Vendor Operations, Customer Service

Customer Service SME at Belong, Apr 2024 - Dec 2025 · 1 yr 9 mos, India, Telecommunications and Technical Support, Quality Audits, Customer service, Sales and Service, Chat and email Support, Escalations Management and Customer Retention

Escalation Manager at CoinSwitch, Dec 2021 - Aug 2023 · 1 yr 9 mos, India, Cryptocurrency Servicing, Customer Service and Escalations Management

Senior Fulfilment Expert at Swiggy, Feb 2019 - Dec 2021 · 2 yrs 11 mos, India, Customer Service, Social Media Escalations, FSSAI, Instamart, Swiggy Go and Swiggy Stores, Quality audit for food Services

Relocation at Career Break, Nov 2014 - Jan 2019 · 4 yrs 3 mos, Srinagar, Jammu & Kashmir, Career Break and was supporting my own Family Business

Education

Master of Business Administration (MBA), Business Administration, amity University

BCA, Computer Science, Caset College of Computer Science