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Aanshika .

ServiceNow Developer | ITSM | CMDB | Incident | Change | Problem Management | Business Rules | Client Scripts | 1.7 YOE | Open to Work

Gurugram

2+ years of work experience

Capgemini
Sep 20241 yr 10 mosPresent

Noida, Uttar Pradesh, India

• Implemented Incident, Change, and Problem Management configurations within ServiceNow ITSM • Developed Business Rules and Client Scripts to automate platform processes • Customized ServiceNow modules to support ITSM workflows and user requirements • Managed CMDB data updates and maintained configuration item relationships

Education

Guru Nanak Dev Engineering College, Ludhiana

Bachelor of Technology - BTech, Information Technology

Guru Nanak Dev Engineering College, Ludhiana

20204 yrs2024

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Aanshika . on Tal

Headline

ServiceNow Developer | ITSM | CMDB | Incident | Change | Problem Management | Business Rules | Client Scripts | 1.7 YOE | Open to Work

About

ServiceNow Developer with around 1.7 years of experience in ITSM and CMDB. I have worked on: • Business Rules & Client Scripts • Flow Designer Automations • Custom Tables & Form Design • REST API Integrations • CMDB fundamentals & CI relationships • ServiceNow platform customization. Currently expanding my expertise into ITOM (Discovery, Event Management) and advanced CMDB architecture. I am looking for opportunities in ServiceNow ITSM / ITOM roles where I can contribute to enterprise implementations and continue growing technically. 📩 Open to connecting with recruiters and ServiceNow professionals.

Location

Gurugram

Work experience

Analyst at Capgemini, Sep 2024 - Present · 1 yr 10 mos, Noida, Uttar Pradesh, India, • Implemented Incident, Change, and Problem Management configurations within ServiceNow ITSM • Developed Business Rules and Client Scripts to automate platform processes • Customized ServiceNow modules to support ITSM workflows and user requirements • Managed CMDB data updates and maintained configuration item relationships

Education

Bachelor of Technology - BTech, Information Technology, Guru Nanak Dev Engineering College, Ludhiana

Aanshika . - Analyst in Gurugram | Tal