Headline

Student at Leeds Beckett University

Location

Greater Leeds Area

Work experience

Customer Service Ambassador at Sitel Group, Mar 2022 - May 2023 · 1 yr 3 mos, United Kingdom

Customer Service Advisor at Capita, Jun 2021 - Oct 2021 · 5 mos, Leeds, England, United Kingdom, To fulfil the role of a successful sales advisor I had to ensure that I used the skills I was trained to do to help customers with their general enquires about their bank to the best of my ability. During my time with this company I worked with a range of different age groups meaning I was able to use a wide variety of communication skills to ensure that I could fulfil my role to give the customers the best help. My job included helping with bank transfers, potential fraud cases and helping customers with many different circumstances in the best way that we could as a company. As the job role was through telephone communication it meant that I had to make sure that my communication skills were varied so that I could help every customer with their range of queries.

Education

Notre Dame Catholic Sixth Form College

Bachelor's degree, Education, Leeds Beckett University