AI Enablement at Razorpay

Bengaluru, Karnataka, India

Amsterdam, North Holland, Netherlands







Master's degree, Work and Organisational Psychology
Maastricht University

Bachelor of Science (Honours), Psychology
Christ University, Bangalore
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Senior Associate at Razorpay, Aug 2023 - Present · 3 y 2 mo, Bengaluru, Karnataka, India, AI Enablement & Facilitation - Designed and facilitated Claude and Gemini workshops for Sales, People Ops, CIO, Customer Success, and international teams in Malaysia, Singapore, and the US, building the content and running the sessions. Facilitated 130+ sessions in Q2 with 2,200+ participants joining solely for AI learning. - Built the Claude and Gemini course inside AI tool, so employees learn the tools where they use them. The course is still in use and includes a full module on security and responsible use, with guidelines and guardrails. - Led the 3-day company-wide AI hackathon: 1,700+ builders across 400+ teams, with almost half of the teams having no engineers. Ran office hours, trained participants on AI skills, and mentored teams on their builds. Currently in talks to take 12 demos to production. - Built an AI champions network: every team identified champions based on AI usage and builds, who mentor others and build systems for their function. - Coached hands-on AI builds Enabled Sales to build an AM Leaderboard ranking associates across GTM and KAM on coverage, rhythm, expansion, and relationship momentum, and Finance to build a payroll assistant for tax, benefits, and payroll queries. - Opened AI access to 100% of teams and cut costs ~30-40%. Claude was limited to ~5% of each function because of cost. Researched lower-cost options and moved usage to Fireworks AI, a provider of lower-cost AI models, routed through an open-source AI gateway and LLM proxy. - Built AI workflows teams adopted: a slack deck generator used by ~200 people (~25 decks/month) that cut turnaround from days or weeks to minutes, and HR-Agent-OS, a multi-agent copilot for 26 HRBPs and 82 leaders that cut monthly HRBP reporting from ~2-3 hours to under 10 minutes per report (~50-75 hours a month saved). Piloted with smaller groups, stress-tested outputs, built a quality-check dashboard, and restricted access to HRBPs only. Learning & Development Operations (Chief of Staff to Head of L&D & Culture, founding team) - Run the operating rhythm for an 8-person L&D & Culture function: six OKRs finalised after AOP planning, weekly sprint calls, quarterly retrospectives, and sprint-based work tracking. - Automated scheduling, attendance, invites, and documentation for ~200 org-wide learning sessions a month, cutting scheduling from weeks to under 30 minutes. - Manage the org-wide ~₹1Cr learning budget. Saved ~₹15L a year on LMS spend by renegotiating the vendor model from billing for all employees to billing on quarterly logins. - Write the monthly staff review that all senior leaders go through.
Talent Acquisition at Lepaya, Dec 2022 - Aug 2023 · 9 mos, Amsterdam, North Holland, Netherlands
Master's degree, Work and Organisational Psychology, Maastricht University
Bachelor of Science (Honours), Psychology, Christ University, Bangalore