Aakash Raj profile photo 1 on Tal

Aakash Raj

Immediate joiner | Payment Operations | Cross-Border Remittances | Funds Reserves Management | SQL · Python · Redshift

Bengaluru

4+ years of work experience

Aspora
Dec 20241 yr 9 mosAug 2026

Bengaluru, Karnataka, India

Support end-to-end payment operations for cross-border remittances across multiple currency corridors to India — covering SLA tracking, exception handling, chargeback disputes, and transaction-level monitoring. Independently built and maintained internal automation workflows and alerting systems using AI-assisted development, reducing manual ops workload across the team. Monitor real-time liquidity across partner corridors and manage cash reserves to enable proactive settlement and reduce delays. Manage partner bank relationships — covering reconciliation, dispute resolution, and ongoing SLA governance. Work with data and reporting pipelines to surface operational insights and flag transaction anomalies to leadership. Led ops-tech knowledge transfer and documentation initiatives to standardise processes and reduce dependency on tribal knowledge.
Aspora
Mar 20231 yr 10 mosDec 2024

On-site

Handled customer-facing operations for cross-border money transfers, resolving transaction issues, KYC queries, and payment disputes. Built foundational knowledge of remittance workflows, partner bank processes, and compliance requirements that informed later automation initiatives.
Laundryheap
Aug 20227 mosFeb 2023

Bengaluru, Karnataka, India

Handling International Customer Support For Laundryheap - Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry customers, repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions. - Resolved an average of 1980 inquiries in any given month and consistently met performance benchmarks in all areas (speed, accuracy and volume). Became the lead “go-to” person for new reps and particularly challenging chats as one of the company’s senior. - Helped company attain the highest customer service ratings (as determined by internal auditors)— earned 94% marks in all categories including communication skills, listening skills, problem resolution and politeness. - Commended for initiative, persuasiveness, intense customer focus and dependability in performance evaluations.
Amazon
Sep 20214 mosDec 2021

Coimbatore, Tamil Nadu, India

Handling International Customers Over Phone and Giving them the best resolution and solving their problems. Creating follow-ups and getting back to customers to make sure the customers issue is fully sorted. • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. • Answered constant flow of customer calls with minimal wait times. • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up • Offered advice and assistance to customers, paying attention to special needs or wants. • Developed community reputation through commitment to customer satisfaction and strong client relationships
Hexaware Technologies
Jul 20213 mosSep 2021

Chennai

-Non voice Customer support for Myntra. - Handling Mails and chat and resolving Customer issues effectively

Aakash’s AI Stack

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Headline

Immediate joiner | Payment Operations | Cross-Border Remittances | Funds Reserves Management | SQL · Python · Redshift

About

I run payment operations for cross-border remittances at Aspora, handling GBP, AED, USD, and EUR corridors to India. My work spans corridor management, cash reserves oversight, partner bank coordination, SLA governance, and back-office process execution. I've grown from customer-facing ops into supporting the full operational layer — identifying inefficiencies, flagging process gaps, and working closely with engineering and senior ops to get the right things built and automated. I'm comfortable navigating ambiguity, coordinating across ops and tech, and keeping payments infrastructure running reliably day-to-day.

Location

Bengaluru

AI stack

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Work experience

Payment Operations at Aspora, Dec 2024 - Aug 2026 · 1 yr 9 mos, Bengaluru, Karnataka, India, Support end-to-end payment operations for cross-border remittances across multiple currency corridors to India — covering SLA tracking, exception handling, chargeback disputes, and transaction-level monitoring. Independently built and maintained internal automation workflows and alerting systems using AI-assisted development, reducing manual ops workload across the team. Monitor real-time liquidity across partner corridors and manage cash reserves to enable proactive settlement and reduce delays. Manage partner bank relationships — covering reconciliation, dispute resolution, and ongoing SLA governance. Work with data and reporting pipelines to surface operational insights and flag transaction anomalies to leadership. Led ops-tech knowledge transfer and documentation initiatives to standardise processes and reduce dependency on tribal knowledge.

Customer Operations Associate at Aspora, Mar 2023 - Dec 2024 · 1 yr 10 mos, On-site, Handled customer-facing operations for cross-border money transfers, resolving transaction issues, KYC queries, and payment disputes. Built foundational knowledge of remittance workflows, partner bank processes, and compliance requirements that informed later automation initiatives.

Customer Service Associate at Laundryheap, Aug 2022 - Feb 2023 · 7 mos, Bengaluru, Karnataka, India, Handling International Customer Support For Laundryheap - Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry customers, repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions. - Resolved an average of 1980 inquiries in any given month and consistently met performance benchmarks in all areas (speed, accuracy and volume). Became the lead “go-to” person for new reps and particularly challenging chats as one of the company’s senior. - Helped company attain the highest customer service ratings (as determined by internal auditors)— earned 94% marks in all categories including communication skills, listening skills, problem resolution and politeness. - Commended for initiative, persuasiveness, intense customer focus and dependability in performance evaluations.

Customer Service Associate at Amazon, Sep 2021 - Dec 2021 · 4 mos, Coimbatore, Tamil Nadu, India, Handling International Customers Over Phone and Giving them the best resolution and solving their problems. Creating follow-ups and getting back to customers to make sure the customers issue is fully sorted. • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. • Answered constant flow of customer calls with minimal wait times. • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up • Offered advice and assistance to customers, paying attention to special needs or wants. • Developed community reputation through commitment to customer satisfaction and strong client relationships

Executive at Hexaware Technologies, Jul 2021 - Sep 2021 · 3 mos, Chennai, -Non voice Customer support for Myntra. - Handling Mails and chat and resolving Customer issues effectively