Headline

AI Agent Developer | n8n Automation | WhatsApp AI + OpenAI | Built CX Automation Systems | Reducing AHT, Boosting FCR & Conversions

About

I build AI agents that automate customer support, lead qualification, and demo booking using n8n, WhatsApp API, and OpenAI. At Reliance Jio, I reduced AHT by 14% and achieved 98% FCR by optimizing workflows. I specialize in turning manual operations into AI-driven systems that scale. Tech stack: n8n, OpenAI, WhatsApp API, SQL, Google APIs, RAG Open to AI Automation / AI Agent roles. Let’s connect.

Location

Indore

AI stack

anthropic apis

antigravity

claude code

codex

gemini

n8n

Work experience

Package app Development Senior Analyst at Accenture, Jul 2026 - Present · 2 mo, Bangalore

Technical Support Executive at Reliance Industries Limited, Nov 2023 - Jun 2026 · 2 yrs 8 mos, Pune District, Decreased Average Handling Time by 14% through streamlined workflows, standardized scripts, and data-driven automation Achieved 98% first-contact issue resolution through swift diagnosis of hardware/software problems, efficient troubleshooting of internet connectivity, and advanced diagnostic tools Reduced Network Outages by 20% through proactive monitoring, preventive maintenance, and collaborative analysis with infrastructure teams for rapid issue resolution

Data Analyst at Startek, Jul 2021 - Aug 2023 · 2 yrs 2 mos, Lucknow, Uttar Pradesh, India, Increased CSAT from 71% to 79% in one week by implementing new conversational strategies with customers which was an insight by analysing customer feedback using Pareto analysis in Excel A 5% improvement in email and chat compliance was achieved by implementing quality team insights after analyzing 15 parameters of customer agent conversations using Excel and SQL Decreased FRT by 37.5%, from 8 to 5 seconds, with an optimized escalation workflow and data-driven ticket prioritization, enhancing responsiveness and efficiency Led team performance by implementing training and communication changes, resulting in an 11% improvement in team performance across all key performance indicators Was recognized as the month's top-performing employee

Associate at Teleperformance, Jul 2019 - Jun 2021 · 2 yrs, Indore, Madhya Pradesh, India, Increased customer experience from 87% to 92% by monitoring CSAT scores, investing in training, and adopting technology. Tracked metrics, and pursued continuous learning Achieved a consistent average of 98% for call delivery. Implemented new rapport-building words and expedited issue resolution, resulting in effective utilization and a substantial enhancement of the perfect call delivery rate. Exceeded 72% target resolution rate by 13% through targeted training, words use, and meticulous tracking. Employed new training, rapport-building words, progress tracking, and teamwork Achieved a 10% reduction. Implemented rewards for agents meeting/exceeding KPIs—awarding certificates of appreciation. Enhanced motivation, efficiency, and prompt issue resolution among agents. Improved by 10%. As a team leader, I crafted a training program, patiently explaining its benefits to hesitant agents (84%) within 1 month. Result: Enhanced customer satisfaction through better-equipped agents. Increased by 9%. As a team leader, I established weekly reviews with positive reinforcement (70%), fostering agent motivation and exceptional service provision. Decreased AHT by 10% within 15 days. As a team leader, I introduced rewards for KPI achievers (310 sec), driving efficiency and swift issue resolution.

Education

Master of Business Administration - MBA, Business analyst, Sanghvi Institute of Mnanagement & Science

Bachelor of Engineering, Automobile Engineering, Shri Vaishnav Institute of Technology and Science, Indore

Public links

github: https://github.com/bhavarkar