Headline

Project Manager | Delivered 100+ Cloud Migration Projects | P&L Ownership | Stakeholder, Risk & Delivery Management

About

Project Manager with 7+ years of experience leading enterprise IT infrastructure and cloud transformation initiatives across global organizations. Delivered 100+ cloud migration projects spanning public and private cloud environments, managing cross-functional teams of up to 40 members while ensuring alignment on scope, budget, timelines, and business objectives. Experienced in project portfolio management, P&L ownership, stakeholder engagement, risk mitigation, and operational readiness. Currently managing multiple concurrent migration projects involving infrastructure modernization, cloud adoption, application migration, and technology refresh initiatives for enterprise clients. Throughout my career, I have successfully led teams, improved delivery performance, and driven measurable business outcomes. Key achievements include reducing project escalation rates by 80%, improving reporting efficiency by 35%, achieving 95%+ SLA compliance across service operations, maintaining high client satisfaction, and contributing to operational cost savings through process optimization and governance improvements. Skilled in stakeholder management, project governance, RAID management, resource planning, delivery management, and client relationship management. Passionate about driving complex technology programs from initiation through successful implementation while building strong partnerships and consistently delivering business value.

Location

Greater Delhi Area

Work experience

Associate Project Manager at Rackspace Technology, Apr 2024 - Present · 2 yrs 3 mos, India, • Delivered 75+ cross-functional cloud migration projects end-to-end, managing concurrent workloads across multiple clients and time zones. • Owned project P&L across portfolio – tracked forecast, flagged budgets risks early, and maintained 100% billing accuracy. • Served as single point of contact for clients through full project life cycle, maintaining high CSAT scores on 98% of projects. • Introduced standardized RAID logs and status reporting templates, cutting leadership reporting prep time by ~50%, multiple of these documents are now used as a standard across the company. • Managed cloud migration projects spanning infrastructure lift-and-shift, application re-platforming, and workload optimization across public and private cloud. ➢ Key Project Highlights Enterprise Cloud Migration | Private Cloud | multi-phase, 6+ months Managed full migration of entire infrastructure for a banking industry client from public to private cloud. Coordinated with 5 internal teams + 3 vendors, delivered successfully on a very tight schedule, in turn reducing the operations cost for the customer by ~20%. EOL Upgrade | Private Cloud | 1 year Managed full migration of a health care client from EOL devices to latest. Led scope definition, risk planning, stakeholder alignment for migration of 20+ applications. Resolved mid-project dependency conflicts, preventing a major 6-week delay. Ensured client faced minimum downtime by meticulous planning and detailed prep. Completed the project with all deliverables completed before the timeline and with almost no customer outage. Multi-client Portfolio Management | Ongoing Simultaneously managed ~15 active migration projects including but not limited to Cloud migration / firewall migration / EOL upgrades. Maintaining on-time delivery rate of 95% and zero budget overruns across the projects.

Project Coordinator at Rackspace Technology, Apr 2022 - Apr 2024 · 2 yrs 1 mo, Gurugram, Haryana, India

Team Lead - Project Coordination at HCL Technologies, Nov 2018 - Apr 2022 · 3 yrs 6 mos, Noida, Uttar Pradesh, India, Led and mentored a 15-member Project Coordination team supporting enterprise IT initiatives across multiple business units. Managed delivery planning, scheduling, governance, and stakeholder engagement across a portfolio of 50+ projects annually. Developed reporting dashboards and tracking mechanisms that reduced manual reporting effort by 35% and improved leadership visibility into project health. Reduced project escalation rates by 80% through proactive risk management, governance controls, and structured stakeholder communication. Improved delivery performance, achieving 85% SLA compliance and contributing to a sustained 90% on-time project delivery rate. Coordinated with 10+ internal and external stakeholder groups to ensure timely execution of project deliverables. Increased team productivity through process optimization initiatives, contributing to approximately 20% operational cost savings for the organization. Introduced governance controls and access review checkpoints, resulting in 100% compliance during internal audits.

Escalation Manager – Service Desk at HCL Technologies, Nov 2017 - Nov 2018 · 1 yr 1 mo, Noida, Uttar Pradesh, India, Led and mentored a 15-member Service Desk team supporting enterprise clients in a 24x7 operational environment. Managed high-priority escalations and major incidents, ensuring 95% SLA compliance across 1,000+ monthly tickets. Oversaw incident queues handling up to 120 tickets per day, ensuring timely resolution and service continuity. Reduced average incident resolution time by 25% through proactive queue management, process improvements, and cross-team coordination. Partnered with technical and business stakeholders to resolve complex client issues and minimize operational disruption. Utilized ServiceNow to manage incident lifecycles, escalation workflows, SLA tracking, and service performance reporting. Maintained clear stakeholder communication during critical incidents, ensuring rapid issue resolution and high service quality.

Education

Bachelor's degree, Electrical, Electronics and Communications Engineering, Kurukshetra university

Senior Secondary, Rose Public School