Headline

Customer Support Executive | 4+ Years in Customer Operations | Driving Customer Satisfaction through Empathy, Clear Communication & Problem-Solving

About

I’m a Customer Support Executive with 4 years of experience in customer operations, dedicated to creating positive and lasting customer experiences. Known for my empathy, adaptability, and clear communication, I thrive on turning challenges into opportunities and ensuring that every interaction leads to greater customer satisfaction. Throughout my career, I’ve honed the ability to use positive language, patience, and problem-solving skills to resolve customer concerns effectively. Whether handling complex queries or providing simple resolutions, I prioritize self-control, responsibility, and professionalism, ensuring that customers feel heard, valued, and supported. My goal is simple yet powerful: to solve customer issues efficiently while building trust and loyalty. I believe customer service is not just about providing answers but about creating experiences that strengthen long-term relationships between customers and the brand.

Location

Kozhikode

Work experience

Customer Support Associate at Tech Mahindra, Aug 2024 - Apr 2025 · 9 mos, Mumbai, Maharashtra, India

Senior Customer Service Associate at TP, Jun 2023 - Jul 2024 · 1 yr 2 mos, Mumbai, Maharashtra, India

Associate at Wipro, Mar 2021 - Aug 2022 · 1 yr 6 mos, Mumbai, Maharashtra, India

Education

Bachelor's degree, BA PROGRAMME, Delhi University

Travel tourism and airport handling, Tourism and Travel Services Management, Ymca delhi