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Aakanksha Saxena

Product Lead | Growth,AI & 0-​>1 Product | Digital Products & Transformation| 30 Under 30 @Bajaj Group | CSPO

Bengaluru

9+ years of work experience

Bajaj Finserv Health
Jun 20251 y 3 moPresent

Hybrid

• Own end-to-end product strategy and roadmap, leveraging customer discovery, competitive benchmarking, journey mapping and market analysis to identify high-impact product opportunities. • Translate customer insights, operational challenges, and market trends into scalable product initiatives that improved user experience, operational efficiency and business outcomes. • Prioritized product features using customer research, product usage analytics, business goals, engineering feasibility and ROI to maximize customer and business value.
Bajaj Finserv Health
Oct 20231 y 7 moMay 2025

Pune

• Led digital transformation of OPD benefits activation & consumption journeys across unified customer touchpoints for Group Medical Cover users & Led 0→1 launch of a standalone Dental EMR app and web platform for doctors. • Increased cashless OPD utilization from 5% to 30% by improving provider discovery, network logic, and assisted customer journeys, estimated cost save & revenue impact of ₹18 Cr. • Implemented Straight-Through Processing (STP) for OPD reimbursements, enabling 30% of claims to be processed digitally (₹7 Cr cost save). Built appointment flows, EMRs, Teeth Charts, and cognitive/NLP-powered masters for doctors. • Improved First-Time-Right (FTR) rates and reduced deficient claims by 20% through rule-based validations and contextual guidance. • Digitalized lab reports for quick readability and trend identification, improving report review speed by ~40% & improve cross sell product adoption by 15% (Incremental ₹5 Cr revenue). • Created a Health Score engine for customer risk classification and personalized engagement (quick classifications, do's/don'ts tips), increasing repeat engagement by ~20%. • Achieved 96% digital servicing adoption by redesigning intuitive self-service journeys; improved customer satisfaction (CSAT) scores by ~11 points.
Bajaj Finserv Health
Jul 20221 yr 3 mosSep 2023

India

- Driving Customer experience on digital assets via design and tech interventions. - Adopting and working with agile methodologies for the development - Owning the product backlog and taking a data driven and analytical approach for product backlog management and grooming - Working closely with design,UI/UX, Tech and operations teams to ensure the best experience is provided to the customers
Bajaj Finserv Health
Mar 20211 y 4 moJul 2022

Pune

Senior Technical Product Manager-B2C App Owned technical product strategy for a B2C doctor and lab appointment booking platform. Identified and resolved ~30% data leakage in the Doctor Listing pipeline by defining single source of truth, master–slave systems, and automated integrity checks. Led delivery using Scrum and Kanban, including sprint planning, backlog grooming, release management, and retrospectives. Authored detailed technical PRDs covering scalability, high availability, and peak-load handling for Insta Appointment Booking. Partnered with DevOps teams to maintain CI/CD pipelines, enabling automated build, test, and deployment workflows.
Bajaj Finserv Health
Jul 20191 y 8 moMar 2021

Pune

Product Manager-B2B app for Doctors Led 0→1 development of a digital platform for doctors from ideation to launch. Owned product roadmap, prioritisation, and GTM strategy. Collaborated with design teams on UX/UI, wireframes, and user flows. Launched core features including Doctor Onboarding, Appointment Booking, EMR Capture, and Teleconsultation. Scaled the app to 50K downloads within the first year.
Credit Suisse
Apr 20181 yr 3 mosJun 2019

Pune Area, India

Part of Financial Application Management Team under Group Finance. The role involves working on Business Projection System for the preparation of Strategic Plan, Financial Plans and Budgets bank wide. It requires enriched stakeholder management and accountability of projects by continuously collaborating between Business and IT with working knowledge of Oracle Hyperion, Essbase, SmartView and Planning Applications .
Credit Suisse
Apr 20173 mosJun 2017

Pune Area, India

Interning under Group Operations
TE Connectivity
Jul 201511 mosMay 2016

Bangalore

BODS Developer in Business Intelligence Team worked on ETL design and development Worked on SAP BODS,BO,Lumira

Aakanksha’s AI Stack

aistudio
aistudio
claude
claude
elevenlabs
elevenlabs
ChatGPT
ChatGPT

Education

Indian School of Business

Product Management

Indian School of Business

20232023
SYMBIOSIS INTERNATIONAL UNIVERSITY

MBA, Finance and Marketing

SYMBIOSIS INTERNATIONAL UNIVERSITY

20162 yrs2018

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Headline

Product Lead | Growth,AI & 0-​>1 Product | Digital Products & Transformation| 30 Under 30 @Bajaj Group | CSPO

About

I enjoy solving real world problems, through creative digital products, expertizing in digital product management. Tech savvy product manager passionately taking products 0 to 1 for 5 years now.

Location

Bengaluru

AI stack

aistudio

claude

elevenlabs

ChatGPT

Work experience

Senior Product Lead at Bajaj Finserv Health, Jun 2025 - Present · 1 y 3 mo, Hybrid, • Own end-to-end product strategy and roadmap, leveraging customer discovery, competitive benchmarking, journey mapping and market analysis to identify high-impact product opportunities. • Translate customer insights, operational challenges, and market trends into scalable product initiatives that improved user experience, operational efficiency and business outcomes. • Prioritized product features using customer research, product usage analytics, business goals, engineering feasibility and ROI to maximize customer and business value.

Product Lead at Bajaj Finserv Health, Oct 2023 - May 2025 · 1 y 7 mo, Pune, • Led digital transformation of OPD benefits activation & consumption journeys across unified customer touchpoints for Group Medical Cover users & Led 0→1 launch of a standalone Dental EMR app and web platform for doctors. • Increased cashless OPD utilization from 5% to 30% by improving provider discovery, network logic, and assisted customer journeys, estimated cost save & revenue impact of ₹18 Cr. • Implemented Straight-Through Processing (STP) for OPD reimbursements, enabling 30% of claims to be processed digitally (₹7 Cr cost save). Built appointment flows, EMRs, Teeth Charts, and cognitive/NLP-powered masters for doctors. • Improved First-Time-Right (FTR) rates and reduced deficient claims by 20% through rule-based validations and contextual guidance. • Digitalized lab reports for quick readability and trend identification, improving report review speed by ~40% & improve cross sell product adoption by 15% (Incremental ₹5 Cr revenue). • Created a Health Score engine for customer risk classification and personalized engagement (quick classifications, do's/don'ts tips), increasing repeat engagement by ~20%. • Achieved 96% digital servicing adoption by redesigning intuitive self-service journeys; improved customer satisfaction (CSAT) scores by ~11 points.

Deputy Lead-Product at Bajaj Finserv Health, Jul 2022 - Sep 2023 · 1 yr 3 mos, India, - Driving Customer experience on digital assets via design and tech interventions. - Adopting and working with agile methodologies for the development - Owning the product backlog and taking a data driven and analytical approach for product backlog management and grooming - Working closely with design,UI/UX, Tech and operations teams to ensure the best experience is provided to the customers

Senior Technical Product Manager at Bajaj Finserv Health, Mar 2021 - Jul 2022 · 1 y 4 mo, Pune, Senior Technical Product Manager-B2C App Owned technical product strategy for a B2C doctor and lab appointment booking platform. Identified and resolved ~30% data leakage in the Doctor Listing pipeline by defining single source of truth, master–slave systems, and automated integrity checks. Led delivery using Scrum and Kanban, including sprint planning, backlog grooming, release management, and retrospectives. Authored detailed technical PRDs covering scalability, high availability, and peak-load handling for Insta Appointment Booking. Partnered with DevOps teams to maintain CI/CD pipelines, enabling automated build, test, and deployment workflows.

Product Manager at Bajaj Finserv Health, Jul 2019 - Mar 2021 · 1 y 8 mo, Pune, Product Manager-B2B app for Doctors Led 0→1 development of a digital platform for doctors from ideation to launch. Owned product roadmap, prioritisation, and GTM strategy. Collaborated with design teams on UX/UI, wireframes, and user flows. Launched core features including Doctor Onboarding, Appointment Booking, EMR Capture, and Teleconsultation. Scaled the app to 50K downloads within the first year.

Business Analyst at Credit Suisse, Apr 2018 - Jun 2019 · 1 yr 3 mos, Pune Area, India, Part of Financial Application Management Team under Group Finance. The role involves working on Business Projection System for the preparation of Strategic Plan, Financial Plans and Budgets bank wide. It requires enriched stakeholder management and accountability of projects by continuously collaborating between Business and IT with working knowledge of Oracle Hyperion, Essbase, SmartView and Planning Applications .

Summer Intern at Credit Suisse, Apr 2017 - Jun 2017 · 3 mos, Pune Area, India, Interning under Group Operations

Application Developer,Business Intelligence at TE Connectivity, Jul 2015 - May 2016 · 11 mos, Bangalore, BODS Developer in Business Intelligence Team worked on ETL design and development Worked on SAP BODS,BO,Lumira

Education

Product Management, Product Management, Indian School of Business

MBA, Finance and Marketing, SYMBIOSIS INTERNATIONAL UNIVERSITY