Aaditya Nema
Upstox | Microsoft | Swiggy | OYO | ISB | Startup | BCG | NTU
Bangalore Urban
7+ years of work experience
Jan 202610 mosPresent
Bengaluru, Karnataka, India
# Customer Experience
Aug 20241 yr 1 moAug 2025
Delhi, India
Apr 20213 yrs 5 mosAug 2024
India
# Productivity & Modern collaboration - Loop (aka.ms/loop)
- https://www.linkedin.com/posts/activity-7132214503370321921-KiRB
- https://www.linkedin.com/posts/activity-7130603643434647552-jlVZ
- https://www.linkedin.com/posts/activity-7122382970346246145-8Ha6
- https://www.linkedin.com/posts/activity-7119435058708451328-vJu6
# Edtech - Flip (https://info.flipgrid.com)
May 20201 yrApr 2021
Bengaluru, Karnataka, India
Checkout and Payments
# Conversion - lowering user drops across funnel
# User experience - by segment and business line
# Cost & success rates - across upi, cards, wallets, etc
# Alliances - offers and coupons
# Refunds - better experience across segments
May 20191 yr 1 moMay 2020
Gurgaon, India
Global Consumer Payments, charter includes supporting
10 business lines across 18+ countries on 11 performance metrics via 5 channels
# Success rates - UI interventions, backend interventions, on-us routing
# Banking infra - acquiring, settlement, recon
# Methods - POS, offline, online, wallets
# Partnerships - strategic, microsite integrations
# Risk & Fraud - rule engine
# Disputes - chargebacks
# Reporting - dashboards with alerts for continuous monitoring
# Self service portal - for system configurations
# Documentation - for internal knowledge transfer etc
# Cost optimisations - via commercial negotiations and strategic partnerships
# Legal - vetting of contracts, GDPR
# Technical - PCI compliant infra, system to handle peak loads
Aaditya’s AI Stack
Education
PGP
Indian School of Business
20181 yr2019
Bachelor of Engineering (BE), Computer Science
Nanyang Technological University Singapore
20084 yrs2012
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