Aadil Chaudhary profile photo 1 on Tal

Aadil Chaudhary

Deputy General Manager

Pune City

15+ years of work experience

XBP Asia
Apr 20263 mosPresent

Pune City

XBP Europe
Oct 20241 yr 6 mosMar 2026

Berlin, Germany

As Senior Director of Busines affairs I am responsible for overseeing and enhancing the overall customer journey, ensuring exceptional service and satisfaction at every touchpoint. The role involves strategic planning, team leadership, and collaboration across departments to align customer-focused initiatives with organizational goals. Key responsibilities typically include: 1. Strategy Development 2. Leadership and Team Management 3. Data Analysis and Insights 4. Cross-Functional Collaboration 5. Process Optimization 6. Advocacy and Relationship Management This role plays a crucial role in ensuring that customers remain at the heart of the company’s strategy, ultimately driving growth and success.
Exela Technologies
Aug 20231 yr 2 mosSep 2024

Pune, Maharashtra, India

Site Lead and Deputy General Manger looking after multiple FTS, Healthcare and Collections projects. The projects are spread over US and EMEA geographies. I am supported by 900 strong dedicated workforce in Hybrid roles.
Exela Technologies
May 20212 yrs 5 mosSep 2023

Pune, Maharashtra, India

Managing Service Delivery over multiple locations in EMEA and US in Financial Transaction Processing, Payment investigations, Healthcare and Mortgage Domains. Driving Automation and Process excellence to bring value to our customers and company.
Exela Technologies
Sep 20165 yrs 2 mosOct 2021

Pune, Maharashtra, India

Managing a team of ~400+ FTE to deliver SLAs for operations in US, UK, Sweden, France, Netherlands, Austria and Germany. Responsible for Operations Management, Cost Management /Improvement Initiatives, Transitions and implementation of newly won contracts.
Tech Mahindra Business Services
Feb 20113 yrs 7 mosAug 2014

Pune Area, India

Hutchison 3G
Nov 20101 yr 3 mosJan 2012

Leading Customer Experience Campaign to Improve Soft Skills and information Delivery
Hutchison 3G
Sep 20082 yrs 2 mosOct 2010

Education

B.Com, Commerce with a Management Major

MMK College of Commerce and Economics

19954 yrs1999
University of Mumbai

B.Com, Commerce with a Management Major

University of Mumbai

19945 yrs1999

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Headline

Deputy General Manager

About

Experienced Operations Professional with a demonstrated history of working in the Information Technology and Services industry. Skilled in Service Delivery, Service-Level Agreements (SLA), Customer Relationship Management (CRM), Transition Management, Offshoring, and Workforce Management

Location

Pune City

Work experience

Deputy General Manager at XBP Asia, Apr 2026 - Present · 3 mos, Pune City

Senior Director Business Affairs at XBP Europe, Oct 2024 - Mar 2026 · 1 yr 6 mos, Berlin, Germany, As Senior Director of Busines affairs I am responsible for overseeing and enhancing the overall customer journey, ensuring exceptional service and satisfaction at every touchpoint. The role involves strategic planning, team leadership, and collaboration across departments to align customer-focused initiatives with organizational goals. Key responsibilities typically include: 1. Strategy Development 2. Leadership and Team Management 3. Data Analysis and Insights 4. Cross-Functional Collaboration 5. Process Optimization 6. Advocacy and Relationship Management This role plays a crucial role in ensuring that customers remain at the heart of the company’s strategy, ultimately driving growth and success.

Deputy General Manager at Exela Technologies, Aug 2023 - Sep 2024 · 1 yr 2 mos, Pune, Maharashtra, India, Site Lead and Deputy General Manger looking after multiple FTS, Healthcare and Collections projects. The projects are spread over US and EMEA geographies. I am supported by 900 strong dedicated workforce in Hybrid roles.

Assistant General Manager at Exela Technologies, May 2021 - Sep 2023 · 2 yrs 5 mos, Pune, Maharashtra, India, Managing Service Delivery over multiple locations in EMEA and US in Financial Transaction Processing, Payment investigations, Healthcare and Mortgage Domains. Driving Automation and Process excellence to bring value to our customers and company.

Senior Manager at Exela Technologies, Sep 2016 - Oct 2021 · 5 yrs 2 mos, Pune, Maharashtra, India, Managing a team of ~400+ FTE to deliver SLAs for operations in US, UK, Sweden, France, Netherlands, Austria and Germany. Responsible for Operations Management, Cost Management /Improvement Initiatives, Transitions and implementation of newly won contracts.

Team Operations Manager at Tech Mahindra Business Services, Feb 2011 - Aug 2014 · 3 yrs 7 mos, Pune Area, India

Campaign Lead at Hutchison 3G, Nov 2010 - Jan 2012 · 1 yr 3 mos, Leading Customer Experience Campaign to Improve Soft Skills and information Delivery

Team Leader at Hutchison 3G, Sep 2008 - Oct 2010 · 2 yrs 2 mos

Education

B.Com, Commerce with a Management Major, MMK College of Commerce and Economics

B.Com, Commerce with a Management Major, University of Mumbai