Headline

Partner Vsquare tech Kerala |Ex Founders Office (Team lead)- Metro Infrasys | MBA Finance | Data Analytics - Coding Ninja

About

MBA Finance graduate with experience supporting strategic operations in the CEO’s Office. Experienced in stakeholder management, executive reporting, cross‑functional coordination, and operational problem solving. Currently completing a Data Analytics program covering Excel, SQL, Python, and Power BI to strengthen data-driven decision making capabilities. Interested in Strategy, Founder’s Office, and Project roles where business insight and analytical thinking are required.

Location

Bengaluru

AI stack

claude

gemini

notebooklm

openai

Canva Magic Studio

ChatGPT Images

Work experience

General Manager - Business Operations at V-Square Tech LLP Kerala, Jan 2026 - Present · 9 mos, Thrissur, Lead end-to-end business operations for FASTag service delivery, including customer support, onboarding, compliance, issue resolution, and service quality. • Manage 10+ banking, dealership, and enterprise relationships, coordinating commercial and operational requirements across internal and external stakeholders. • Introduced SOPs, KPI dashboards, and review mechanisms that reduced issue-resolution turnaround time by approximately 20% and improved accountability across workflows. • Drive business development, partner onboarding, and process-optimization initiatives supporting customer retention and revenue growth.

Team Lead - CEO office at Metro Infrasys Private Limited, Oct 2024 - Jun 2025 · 9 mos, Delhi, India, • Supported the CEO in strategic operations and handled high‑priority business escalations across multiple infrastructure project sites. • Coordinated with senior stakeholders including government authorities such as NHAI and IHMC to resolve operational and regulatory issues. • Prepared executive‑level strategic reports and operational insights for an international consulting client under NDA. • Consolidated cross‑department operational data to support leadership decision making and project monitoring. • Improved internal coordination between teams by managing communication and escalation workflows.

Parttime Manager at BURGER KING, LONDON, Feb 2023 - Jun 2024 · 1 yr 5 mos, Managed shift operations, workforce deployment, service quality, cash controls, food safety, and customer issue resolution in a high-volume restaurant environment. Supervised frontline teams of up to 15 employees per shift and monitored service, productivity, and compliance KPIs. Implemented shift-level process improvements that supported faster service delivery and consistent operational standards during peak periods.

Education

Master's degree, Business Administration and Management, General, Anglia Ruskin University

Coding Ninjas